Senior Property Manager

Arden Logistics Park•Charlotte, NC

13d•Onsite

About The Position

Arden Logistics Parks seeks a highly organized, relationship-focused, and technically savvy Senior Property Manager to oversee a 1.8-million-square-foot industrial portfolio across the Boston, Massachusetts, and Charlotte, North Carolina markets. Based in the Charlotte office, the role provides strategic oversight, operational leadership, and tenant service across part of the Eastern Region. It is an exempt position reporting to the Regional Property Manager, with planned quarterly travel to Boston and additional travel as business needs require. The Senior Property Manager is responsible for tenant relations, property operations, capital and tenant improvement projects, vendor management, and recommendations to Asset Management that support portfolio performance. The position is accountable for meeting established business objectives and complying with company policies and applicable regulations. As a property management subject matter expert, the role provides leadership, mentorship, and operational guidance to team members and service providers, and partners with regional leadership to support tenant service and asset performance.

Requirements

Bachelor’s degree in Real Estate, Business Administration, Finance, or another related business discipline preferred.
At least five years of commercial property management experience.
Demonstrated experience managing large-scale commercial or industrial portfolios.
Strong financial acumen, including budgeting, CAM reconciliations, forecasting, and variance analysis.
Ability to respond to tenant and operational issues that may arise during the day, evening, or weekend.
Ability to work effectively with regional leadership, leasing teams, Asset Management, vendors, and service partners.
Strong written and verbal communication skills.
Customer-service orientation, strong organizational skills, and problem-solving skills.
Ability to travel regularly throughout the assigned portfolio, including planned quarterly travel to Boston and additional travel as business needs require.

Nice To Haves

Industrial property management experience is strongly preferred.
Yardi experience is preferred, including Voyager, Elevate, and Commercial Café.

Responsibilities

Provide leadership, training, and operational oversight to local property management personnel, vendors, and third-party service providers.
Participate in recruiting, onboarding, coaching, and performance management as directed by the Regional Property Manager.
Work with the leasing team and brokerage community to support leasing efforts.
Maintain relationships with tenants, vendors, community partners, and industry professionals, and develop business relationships through professional, industry, trade, and civic organizations.
Support property management initiatives, training programs, and regional operational best practices.
Deliver customer service to tenants and promptly resolve issues.
Ensure timely collection of rent and recoveries in accordance with lease terms; oversee and document accounts receivable collection efforts in Lease Manager.
Read, understand, and administer tenant leases; recommend legal proceedings or evictions to Asset Management for approval.
Oversee tenant work orders and ensure their timely completion and documentation in Facility Manager.
Respond urgently to emergency maintenance matters.
Coordinate and oversee tenant improvement, capital, and building construction projects to ensure timely, accurate, and on-budget completion.
Bid, negotiate, and manage vendor contracts; set up and maintain accurate job codes and capital contracts in the accounting system for unit rollovers and other property management-driven capital projects in Construction Manager.
Control operating costs, capital expenditures, and general and administrative costs.
Conduct regular property inspections and monthly site visits to Minneapolis to assess property conditions, tenant satisfaction, vendor performance, and capital project progress.
Inspect vacant units regularly to ensure they are clean and present well to prospective tenants.
Recommend repairs, refurbishment, and operational improvements to Asset Management in line with property appearance and safety expectations.
Recommend operational practices and support consistent portfolio and regional performance.
Review vendor and tenant Certificates of Insurance for currency and compliance with contract and lease requirements.
Report property incidents and claims in accordance with company standards; ensure required health, safety, and life-safety regulations, manuals, and inspections are followed.
Coordinate with accounting and prepare accurate, timely reporting, including monthly management reports, reforecasts, variance explanations, accounts receivable collection notes, and executive summaries of property and capital expenses.
Provide portfolio updates and recommendations to the Regional Property Manager and Asset Management regarding operational performance, tenant issues, capital projects, and budget variances.
Review and approve property invoices to support timely payment to vendors and brokers.
Review and submit monthly Commercial Billing Reports, verify rent billing accuracy, and prepare late-fee and holdover-rent reports.
Prepare annual budgets and capital planning recommendations.
Review and approve annual CAM estimates in accordance with budgets and send tenants explanations of operating expense estimates.
Review and approve CAM reconciliations and communicate balances or credits to tenants.
Monitor financial performance and identify opportunities to improve operating results and asset value.