Senior Property Manager

Beacon Communities • Amherst, MA

21d • Onsite

About The Position

The Senior Property Manager independently manages and resolves site-management issues and is responsible for the fiscal and physical management of North Square and Royal Worcester Apartments. The role oversees two or more assets, a property exceeding 300 units, or a property with complex programs or partnerships. The properties are largely market rate, but affordable-housing experience is required. Travel between the sites is expected one to two times per week, depending on site needs. The position reports to the Regional Manager and manages assigned direct reports, which may include Property Managers, Assistant Property Managers, and Maintenance Supervisors.

The Senior Property Manager oversees financial operations, budgets, regulatory compliance, rental and leasing programs, property maintenance and safety, resident relations, and staff management. The role works with corporate departments, residents, public officials, local businesses, agencies, lenders, and investors to support effective property operations and community building.

Requirements

• Three years of related work experience.
• Experience managing a public or private apartment or condominium complex, including leasing/admission, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
• Familiarity with housing management, budgeting, and housing agency regulations.
• Affordable-housing program experience, such as Section 8 or LIHTC, where applicable.
• Strong organizational and management skills and ability to contribute as a critical member of a community-building team.
• Proficiency with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Ability to physically inspect properties in their entirety, including walking and climbing stairs, and to withstand all weather conditions.
• Ability to respond to after-hours emergencies.
• Must possess and maintain a vehicle and a valid driver’s license with an insurable driving record.
• Competencies required for all positions: teamwork, integrity/ethics, dependability, customer focus, and adaptability/flexibility.
• Management competencies: decision-making/judgment, communication, budgets/cost control, managing for results, and people development.
• Senior Property Manager competencies: job knowledge, problem solving/analysis, interpersonal skills, computer skills, and hiring.

Nice To Haves

• Bachelor’s degree in a related field preferred, particularly Business Administration, Real Estate, or Public Administration; equivalent knowledge or experience is also acceptable.
• Yardi proficiency preferred.

Responsibilities

• Manage site financial operations in accordance with company and government agency rules, regulations, and guidelines.
• Develop, monitor, and oversee site programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
• Prepare annual operating budgets, monitor budget adherence, and perform budget reprojections.
• Assist with 10-year capital needs studies and participate in strategic capital planning for the property.
• Coordinate with the Compliance Department to meet agency regulations and documentation deadlines.
• Prepare weekly and monthly reports, including management, marketing, delinquency, occupancy, bad debt, and expense metrics.
• Reconcile reports to the General Ledger and approve vendor invoices and cash receipt batches.
• Monitor energy and utility consumption, rent collection, turnovers, and major replacements.
• Provide information and fulfill requests from corporate office staff.
• Optimize revenue occupancy, Net Operating Income, and cash flow.
• Represent Beacon Communities to the public and develop partnerships with public officials, local businesses, and agencies.
• Coordinate with the Resident Services Coordinator to establish property work plans and courses of action.
• Respond to questions and complaints from the public and residents, and conduct resident meetings.
• Manage rental programs and oversee the rental and management office, waiting lists, leasing procedures, eligibility, income certifications and recertifications, agency billing where applicable, and move-ins, move-outs, security deposits, transfers, and rent changes.
• Oversee administration of the ADA/Section 504 reasonable accommodation policy in coordination with the Compliance Department.
• Ensure affirmative action compliance and reporting.
• Oversee building and grounds maintenance and property security, including service orders in Yardi, and ensure units and grounds are properly maintained.
• Oversee site safety, accident and insurance reporting, and emergency and media training.
• Negotiate contracts for services and supplies.
• Foster collaborative relationships with residents and coordinate resident services for units.
• Manage staff, including hiring, termination, status changes, performance management, performance and compensation appraisals, work standards, weekly staff meetings, and employee training and development.
• Conduct new-hire 90-day assessments and provide feedback.
• Conduct site and unit inspections to ensure compliance with company, HUD, and LIHTC requirements, policies, and procedures.
• Interact with housing and human service agency personnel, lenders, and investors.
• Assist with marketing activities to promote the property.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed