Senior Property Manager

Bozzuto•Philadelphia, PA

19d

About The Position

At Bozzuto, team members share a commitment to doing good for others by designing, building, managing, and maintaining residences. The company emphasizes exceptional experiences, teamwork, an inclusive workplace, and its core values of concern, creativity, passion, and the pursuit of perfection. The Senior Property Manager, also described as a General Manager, leads the community team and oversees the property’s sales, marketing, operations, and financial performance. The role develops team members, maintains relationships with owners, residents, employees, and vendors, and supports customer satisfaction and community performance. The position requires working one weekend per month, with two days off during the week.

Requirements

A four-year college degree or equivalent relevant experience.
At least 5 years of experience in property management, hospitality, or retail.
A track record of building, developing, and retaining high-performing teams.
A track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors.
Experience managing a budget and/or profit and loss (P&L).
Proficiency with industry software, including YARDI, apps, and computer programs.
Strong financial skills and basic knowledge of generally accepted accounting principles (GAAP).
Outstanding written and verbal communication skills.
A sharp professional appearance.
A real estate license, or willingness to obtain one within 90 days of hire, where applicable.

Responsibilities

Lead by example and model behaviors consistent with Bozzuto’s core values and culture.
Inspire the team to execute sales, marketing, and operational activities that achieve budgeted occupancy and customer retention goals.
Manage the property’s financial performance in accordance with the established budget.
Coach team members to understand their contributions to the broader organization.
Prepare and deliver timely, accurate financial and operational performance reports to clients and ownership groups, explaining effectiveness, trends, and variances.
Cultivate and maintain relationships with owners, residents, employees, and vendors.
Understand the competitive marketplace and coach the team to differentiate the community and Bozzuto from competitors.
Partner with consumer marketing to implement strategies that position the community as a destination for enriched living experiences.
Create an operating environment that supports consistent guest satisfaction and strong customer satisfaction ratings and community reviews.
Work one weekend per month, with two weekdays off during that week.
Encourage knowledge sharing, collaboration, and team members’ professional growth and development.
Support participation in training and educational opportunities.
Build a motivating environment that encourages the team to perform at its best.
Coach team members in the moment and support their skill development while developing your own skills.
Manage team performance through performance reviews, constructive feedback, and development plans.
Engage customers in meaningful conversations and demonstrate concern and a genuine desire to make them feel at home.
Take responsibility for resolving customer problems.
Help ensure the community is impeccable and assist team members as needed.
Support career development and growth.