Senior Property Manager

Eagle Rock Properties•Philadelphia, PA

4d•$80,000 - $90,000

About The Position

The Senior Property Manager ensures the financial and operational success of an apartment community by balancing customer service with expense savings. The role requires using current market knowledge and communicating the property’s financial direction to senior management. As part of a growing organization, the Senior Property Manager also provides recommendations for continually improving the business. The position oversees leasing and marketing activities, resident service and retention, property budgeting and financial reporting, office record-keeping, and coordination of maintenance requests with the in-house maintenance team.

Requirements

At least 5 years of multi-family apartment property management experience in a leadership role.
Proven leadership in managing capital improvements, unit renovations, and staff development.
Experience managing a staff of at least 5.

Responsibilities

Create and implement marketing plans that integrate the apartment community with the neighborhood.
Track traffic accurately, evaluate results, and make recommendations.
Adjust prices across the community to reflect the unique features of individual apartments.
Maintain an up-to-date survey of primary competitors.
Sell to prospective residents and effectively showcase apartment-home and community features and benefits.
Prepare all lease-related documents accurately.
Resolve resident concerns and issues successfully.
Follow up consistently and promptly on calls, emails, and site visits.
Provide optimum customer service to current and prospective residents.
Assist with resident retention.
Process applications and prepare paperwork for incoming residents, outgoing residents, and renewals.
Create the annual operating budget.
Explain variances between actual financial results and the budget.
Maintain an organized office and accurate records.
Coordinate maintenance requests with the in-house maintenance team.
Communicate the property’s financial direction to senior management.
Recommend ways to continually improve the business.