Senior Property Claims Representative

Michigan Farm Bureau Family of Companies•Bay City, TX

7d•Remote

About The Position

The Senior Property Claims Representative ensures consistent application of company procedures and practices when handling commercial, residential, farm property, and property damage liability claims. The role supports the company through quality service to insureds, business retention, and appropriate, equitable claim resolutions that meet contractual and legal obligations. The representative investigates, evaluates, and controls property and casualty claims under minimal supervision. The position maintains advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, damage scoping, farm machinery, livestock, and home furnishings. It also assists in training others on repair-estimating systems and damage scoping. This is a work-from-home position primarily covering specified Michigan counties. The employee must reside in or near the listed counties.

Requirements

Bachelor's degree, preferably focused on construction trades, agriculture-related studies, business administration, or an insurance-related field; equivalent experience may be considered.
Five to seven years of multi-line or property claims experience.
Advanced knowledge of insurance contracts written by the companies.
Advanced knowledge of company and divisional policies and procedures.
Outstanding listening and superior customer service skills.
Advanced knowledge of estimating systems and construction requirements and methods.
Access to high-speed Internet at home if the position is field-based.
Valid driver's license with an acceptable driving record.
INS, AIC, or similar professional insurance designation.

Nice To Haves

CPCU designation.

Responsibilities

Apply company procedures and practices consistently when handling commercial, residential, farm property, and property damage liability claims.
Provide timely, quality service and appropriate, equitable resolutions to insureds, claimants, and the company.
Investigate, evaluate, and control property and casualty claims under minimal supervision.
Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations.
Maintain advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping.
Assist in training others on repair-estimating systems and damage scoping.
Maintain advanced knowledge of farm machinery, livestock, and home furnishings.