Senior Claims Specialist, Property Claims

Vantage Group Holdings•Chicago, IL

About The Position

Vantage Group Holdings Ltd. is a specialty re/insurance partner established in 2020, with approximately 365 colleagues in the United States and Bermuda. Vantage supports remote and hybrid work arrangements. The Senior Claims Specialist plays a critical role on the Property team, providing complete claim management and oversight for assigned claims within the Property and Programs portfolio. The role independently investigates, evaluates, and manages the disposition of Property claims of varying complexity and severity across multiple product types and markets. It also supports the Underwriting Business Unit by liaising with account and broker/agent representatives, providing exposure analysis to Claims Leadership, and participating in marketing efforts at industry events and conferences. The position reports to the Head of Property Claims and is a remote or hybrid opportunity based in one of Vantage’s offices.

Requirements

Bachelor’s degree or equivalent professional experience.
At least five years of Commercial Property claims handling experience at an insurance carrier, including experience with large or complex losses.
Active adjuster license(s), or eligibility to obtain the required license(s) within 90 days of joining.
Strong interpersonal skills and the ability to communicate effectively and work independently.
Strong problem-solving, analytical, and negotiation skills.
Working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, Planner, and Excel.
Ability to process and adapt to change in a rapidly growing company environment.
Commitment to continuous improvement in personal skill development and identifying efficiencies in claims handling.
Curiosity, resourcefulness, and thrift in managing the uncertainties of building a specialty re/insurance business.

Nice To Haves

Insurance designation such as CPCU, AIC, or AINS.
Experience in TPA oversight and/or file quality audits.
Experience collaborating with internal stakeholders such as legal, operations, underwriting, and actuaries.

Responsibilities

Proactively manage assigned first-party Commercial Property shared/layered claims from intake to resolution, including evaluation, reserving, and coverage analysis.
Document claim files thoroughly in accordance with company policy, best practices, and regulatory requirements.
Draft and review coverage letters and communicate coverage positions to insureds, brokers, and internal stakeholders.
Assist with TPA oversight and governance, including auditing Vantage’s Programs as assigned and presenting findings to Claims Leadership.
Assist with internal projects as assigned.
Build and maintain strong relationships with TPA partners, insureds, brokers, agents, and internal stakeholders.
Follow Vantage’s reserving, escalation, and reporting protocols.
Identify emerging trends across the assigned caseload and broader Property market, and share insights with Claims Leadership and business partners.
Support the Underwriting Business Unit by liaising with account and broker/agent representatives and providing frequent, in-depth exposure analysis to Claims Leadership.
Participate in marketing efforts at industry events and conferences.
Assist during CAT events.
Perform other duties as assigned.