Senior Property Claims Representative

Michigan Farm Bureau Family of Companies • Rochester Hills, MI

98d

About The Position

Assure consistent application of company procedures and practices in commercial, residential, farm property, and property damage liability claim handling. Provide quality service to insureds and support business retention. Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations, with timely and appropriate resolution for insureds, claimants, and the company. Investigate, evaluate, and control property and casualty claims under minimal supervision. Maintain advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping, and assist in training others in estimating and damage scoping. Maintain advanced knowledge of farm machinery, livestock, and home furnishings.

Requirements

• Bachelor's degree required, with a focus in construction trades, agriculture-related studies, business administration, or an insurance-related field preferred; equivalent experience may be considered.
• Five to seven years of multi-line or property claims experience required.
• Advanced knowledge of insurance contracts written by the companies required.
• Advanced knowledge of company and divisional policies and procedures required.
• Outstanding listening and superior customer service skills required.
• Advanced knowledge of estimating systems and construction requirements and methods required.
• Access to high-speed Internet at home required if the position is field-based.
• Valid driver's license with an acceptable driving record required.
• INS, AIC, or similar professional insurance designation required.

Nice To Haves

• CPCU designation preferred.

Responsibilities

• Investigate, evaluate, and control property and casualty claims under minimal supervision.
• Apply company procedures and practices consistently in commercial, residential, farm property, and property damage liability claim handling.
• Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations.
• Provide timely, quality service and appropriate, equitable resolution to insureds, claimants, and the company.
• Maintain advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping.
• Assist in training others on the repair-estimating system and damage scoping.
• Maintain advanced knowledge of farm machinery, livestock, and home furnishings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior