Associate Property Claims Representative

Michigan Farm Bureau Family of Companies•Lansing, MI

7d•Hybrid

About The Position

The Associate Property Claims Representative ensures consistent application of company procedures and practices in commercial, residential, farm property, and property damage liability claim handling. The role supports the company by providing quality service to insureds, aiding business retention, and ensuring claims are properly investigated, evaluated, and resolved within contractual and legal obligations. The representative provides timely service and appropriate, equitable resolutions to insureds, claimants, and the company. Under close supervision, the representative investigates, evaluates, and controls property and casualty claims. The role also develops working knowledge of general procedures and sound claim practices, building types and construction, repair costs and methods, repair estimating systems, and damage scoping. This is a hybrid position working remotely from the State of Michigan and onsite at the Farm Bureau Center in Lansing, Michigan.

Requirements

High school diploma or equivalent.
At least one year of experience with direct public contact, such as sales or service representative work.
Outstanding listening skills and superior customer service skills.
Access to high-speed Internet at home if the position is field-based.
Ability to live within a defined territory.
Valid driver's license with an acceptable driving record.

Nice To Haves

Bachelor’s degree focused on construction trades, agriculture-related studies, business administration, or an insurance-related field.
Knowledge of company and divisional policies and procedures.
INS, AIC, CPCU, or similar professional insurance designation.

Responsibilities

Investigate, evaluate, and control property and casualty claims under close supervision.
Apply company procedures and practices consistently when handling commercial, residential, farm property, and property damage liability claims.
Provide quality and timely service to insureds and claimants, supporting business retention.
Ensure claims are investigated, evaluated, and resolved within contractual and legal obligations, with appropriate and equitable resolutions.
Develop working knowledge of general procedures, sound claim practices, building types and construction, repair costs and methods, repair estimating systems, and damage scoping.