Senior Claims Representative

Liberty Mutual • ${34271}-Remote), GA

2d

About The Position

Liberty Mutual is hiring a Commercial Insurance Claims Representative to review and process simple and straightforward commercial claims within assigned authority limits and in accordance with policy and legal requirements. The position investigates claims using internal and external resources, determines coverage and reserves, negotiates settlements, and maintains accurate claim documentation throughout each claim’s lifecycle. The role includes direct interaction with insureds, claimants, agents, and internal customers. Insurance education and training are paid for by Liberty Mutual.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience.
• Strong customer service and technology skills.
• Ability to navigate multiple systems.
• Strong organizational and communication skills.
• A license may be required in multiple states by state law.

Nice To Haves

• Bachelor’s degree preferred.
• Claims handling skills preferred.

Responsibilities

• Investigate claims using internal and external resources, including speaking with insureds and other involved parties, analyzing reports, researching past claim activity, and using evaluation tools to assess damage and loss.
• Interact directly and promptly with insureds, claimants, agents, and internal customers.
• Determine policy coverage by analyzing investigation data and policy terms, and notify agents and insureds of coverage decisions or issues.
• Establish claim reserve requirements and adjust them as needed during claim processing.
• Determine and negotiate settlements for claimed damages within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Take statements when necessary and work with Field Appraisal, Subrogation, and the Special Investigative Unit as appropriate.
• Maintain accurate and current claim file and damage documentation and diaries throughout the claim lifecycle.
• Alert the Unit Leader to possible fraud or subrogation potential.

Benefits

• Paid insurance education and training.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED