Senior Claims Representative

Liberty Mutual Insurance•Boston, MA

3d•$46,000 - $84,000

About The Position

Liberty Mutual is seeking a Commercial Insurance Claims Representative to join its claims team. The role reviews and processes simple and straightforward commercial claims within assigned authority limits, consistent with policy and legal requirements. The company describes the opportunity as part of a fast-growing business and states that insurance education and training are paid for direct employees.

Requirements

High school diploma or equivalent required.
One to two years of experience.
Strong customer service and technology skills.
Ability to navigate multiple systems.
Strong organizational and communication skills.
A license may be required in multiple states by state law.

Nice To Haves

Bachelor’s degree preferred.
Claims handling skills preferred.

Responsibilities

Investigate claims using internal and external resources, including speaking with insureds and other involved parties, analyzing reports, researching past claim activity, and using evaluation tools to assess damage and loss.
Interact directly and promptly with insureds, claimants, agents, and internal customers.
Determine policy coverage by analyzing investigation data and policy terms, and notify agents and insureds of coverage decisions or issues.
Establish claim reserve requirements and adjust reserves as needed during claim processing.
Determine and negotiate settlement amounts for claimed damages within assigned authority limits.
Write simple to moderately complex property damage estimates or review auto damage estimates.
Take statements when necessary and work with Field Appraisal, Subrogation, and the Special Investigative Unit (SIU), as appropriate.
Maintain accurate, current claim file and damage documentation and diaries throughout the claim life cycle, in accordance with established guidelines and expectations.
Alert the Unit Leader to possible fraud or subrogation potential.