Senior Claims Representative

Liberty Mutual•${34271}-Remote), IN

5d•Hybrid

About The Position

Liberty Mutual is hiring a Senior Claims Representative for its Commercial Insurance claims team. The role reviews and processes simple and straightforward commercial claims within assigned authority limits and in accordance with policy and legal requirements. It involves investigating claims, determining coverage, establishing and adjusting reserves, negotiating settlements, and maintaining accurate claim documentation. The role also includes direct interaction with insureds, claimants, agents, and internal customers. The position is hybrid, with remote work and in-person collaboration. Employees residing within 50 miles of a listed office are required to visit the office twice a month; the listed locations are Boston, Westborough, Hoffman Estates, Weatogue, Indianapolis, Plano, Suwanee, Lake Oswego, Las Vegas, and Chandler. This policy is subject to change. Insurance education and training are paid by Liberty Mutual.

Requirements

High school diploma or equivalent.
1–2 years of experience.
Strong customer service and technology skills.
Ability to navigate multiple systems.
Strong organizational and communication skills.
A license may be required in multiple states by state law.

Nice To Haves

Bachelor’s degree preferred.
Claims handling skills preferred.

Responsibilities

Investigate claims using internal and external resources, including speaking with insureds and other involved parties, analyzing reports, researching past claim activity, and using evaluation tools to assess damage and loss.
Interact extensively and promptly with insureds, claimants, agents, and internal customers.
Determine policy coverage by analyzing investigation data and policy terms, and notify agents and insureds of coverage decisions or issues.
Establish claim reserve requirements and adjust reserves as needed during claim processing.
Determine and negotiate settlement amounts for claimed damages within assigned authority limits.
Write simple to moderately complex property damage estimates or review auto damage estimates.
Take statements when necessary and work with Field Appraisal, Subrogation, and the Special Investigative Unit as appropriate.
Maintain accurate, current claim files, damage documentation, and diaries throughout the claim lifecycle in accordance with established guidelines and expectations.
Alert the Unit Leader to possible fraud or subrogation potential.