Senior Property Claims Representative
About The Position
The Senior Property Claims Representative ensures consistent application of company procedures and practices in commercial, residential, farm property, and property damage liability claim handling. The role supports the company by providing quality service to insureds, aiding business retention, and ensuring claims are properly investigated, evaluated, and resolved within contractual and legal obligations. The representative provides timely service and appropriate, equitable resolutions to insureds, claimants, and the company. The position investigates, evaluates, and controls property and casualty claims under minimal supervision. It requires advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, damage scoping, farm machinery, livestock, and home furnishings. The representative also assists in training others on repair-estimating systems and damage scoping. This is a work-from-home position based in Michigan, primarily covering Livingston, Oakland, Macomb, and St. Clair counties.
Requirements
- Bachelor's degree required, with a focus on construction trades, agriculture-related studies, business administration, or an insurance-related field preferred; equivalent experience may be considered.
- Five to seven years of multi-line or property claims experience required.
- Advanced knowledge of insurance contracts written by the companies required.
- Advanced knowledge of company and divisional policies and procedures required.
- Outstanding listening and superior customer service skills required.
- Advanced knowledge of estimating systems, construction requirements, and methods required.
- Must have access to high-speed Internet at home if the position is field-based.
- Must possess a valid driver's license with an acceptable driving record.
- INS, AIC, or similar professional insurance designation required.
Nice To Haves
- CPCU designation preferred.
- A degree focused on construction trades, agriculture-related studies, business administration, or an insurance-related field is preferred.
Responsibilities
- Investigate, evaluate, and control property and casualty claims under minimal supervision.
- Apply company procedures and practices consistently in commercial, residential, farm property, and property damage liability claim handling.
- Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations.
- Provide timely, quality service and appropriate, equitable resolutions to insureds, claimants, and the company.
- Support retention of business through quality service to insureds.
- Maintain advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping.
- Assist in training others on repair-estimating systems and scoping damage.
- Maintain advanced knowledge of farm machinery, livestock, and home furnishings.
Benefits
- Full benefit package including medical, dental, vision, and 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
