Senior Property Claims Representative
About The Position
The Senior Property Claims Representative investigates, evaluates, controls, and resolves commercial, residential, farm property, and property damage liability claims with minimal supervision. The role ensures claims are handled consistently with company procedures, contractual and legal obligations, and appropriate service standards, while supporting business retention through quality service to insureds and equitable resolutions for insureds, claimants, and the company. The representative maintains advanced knowledge of building types, construction, repair costs and methods, repair-estimating systems, and damage scoping, and assists in training others in estimating systems and damage scoping. The role also requires advanced knowledge of farm machinery, livestock, and home furnishings. This is a work-from-home position primarily covering specified Michigan counties. The candidate must live in one of those counties. If the position is field-based, the employee must have high-speed internet access at home and a valid driver’s license with an acceptable driving record.
Requirements
- Bachelor’s degree required, with a focus in construction trades, agriculture-related studies, business administration, or an insurance-related field preferred; equivalent experience may be considered.
- Minimum five to seven years of multi-line or property claims experience.
- Advanced knowledge of insurance contracts written by the companies.
- Advanced knowledge of company and divisional policies and procedures.
- Outstanding listening and superior customer service skills.
- Advanced knowledge of estimating systems and construction requirements and methods.
- If field-based, access to high-speed internet at home.
- Valid driver’s license with an acceptable driving record.
- INS, AIC, and/or similar professional insurance designation required.
- Must live in one of the listed Michigan counties: Allegan, Barry, Berrien, Cass, Ionia, Kent, Muskegon, Ottawa, St. Joseph, or Van Buren.
Nice To Haves
- CPCU designation preferred.
Responsibilities
- Investigate, evaluate, and control property and casualty claims under minimal supervision.
- Handle commercial, residential, farm property, and property damage liability claims in accordance with company procedures and practices.
- Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations.
- Provide timely, quality service and appropriate, equitable resolutions to insureds, claimants, and the company.
- Maintain advanced knowledge of building types, construction, repair costs and methods, repair-estimating systems, and damage scoping.
- Assist in training others on repair-estimating systems and damage scoping.
- Maintain advanced knowledge of farm machinery, livestock, and home furnishings.
Benefits
- Full benefit package including medical, dental, vision, and 401K.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
