Senior Property Claims Representative
About The Position
The Senior Property Claims Representative ensures consistent application of company procedures and practices in commercial, residential, farm property, and property damage liability claims. The role supports the company through quality service to insureds, business retention, and claims that are properly investigated, evaluated, and resolved within contractual and legal obligations. It provides timely service and appropriate, equitable resolutions for insureds, claimants, and the company. The representative investigates, evaluates, and controls property and casualty claims under minimal supervision. The position maintains advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping, and assists in training others on estimating systems and damage scoping. It also requires advanced knowledge of farm machinery, livestock, and home furnishings. This is a work-from-home field adjuster position within Michigan, covering the Greater Grand Rapids area.
Requirements
- Bachelor's degree required, with a focus in construction trades, agriculture-related studies, business administration, or an insurance-related field preferred; equivalent experience may be considered.
- Five to seven years of multi-line or property claims experience required.
- Advanced knowledge of insurance contracts written by the companies required.
- Advanced knowledge of company and divisional policies and procedures required.
- Outstanding listening and superior customer service skills required.
- Advanced knowledge of estimating systems and construction requirements and methods required.
- Must have access to high-speed Internet at home if the position is field-based.
- Must possess a valid driver's license with an acceptable driving record.
- Designation in INS, AIC, and/or a similar professional insurance designation required.
Nice To Haves
- CPCU designation preferred.
- Degree focus in construction trades, agriculture-related studies, business administration, or an insurance-related field preferred.
Responsibilities
- Investigate, evaluate, and control property and casualty claims under minimal supervision.
- Apply company procedures and practices consistently in commercial, residential, farm property, and property damage liability claim handling.
- Ensure claims are properly investigated, evaluated, and resolved within contractual and legal obligations.
- Provide timely service and appropriate, equitable resolutions to insureds, claimants, and the company.
- Maintain advanced knowledge of buildings, construction, repair costs and methods, repair-estimating systems, and damage scoping.
- Assist in training others on the repair-estimating system and damage scoping.
- Maintain advanced knowledge of farm machinery, livestock, and home furnishings.
- Provide quality service to insureds and support retention of business.
Benefits
- Full benefit package including medical, dental, vision, and 401K.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
