Senior Project Manager, Business Applications & Solutions

Open Space Institute • New York, NY

13d • Hybrid

About The Position

The Senior Project Manager, Business Applications & Solutions is an opportunity to have a meaningful impact within a mission-driven organization at an important point in the evolution of its technology systems. OSI is investing in technology to help our staff work more efficiently, collaborate more effectively across teams and locations, and ultimately better support our conservation mission. The Analyst will work closely with the Vice President of Technology & Digital Strategy and colleagues across OSI to understand business needs, design practical solutions, and see those solutions through implementation and adoption. The role will have meaningful ownership of projects involving SharePoint and Microsoft 365, workflow automation, business applications, and emerging technologies including AI. We are looking for a hands-on builder who can move from an idea to a working solution. This is a role for someone who enjoys understanding how an organization works and then making it work better - improving processes, configuring and building solutions, and helping staff use new tools effectively. The Senior Project Manager will not be expected to do this alone. The role is part of a well-resourced IT function that includes senior technology leadership, dedicated internal IT support, and external technology and cybersecurity partners. This allows the Analyst to focus on business applications and solutions while drawing on additional expertise for infrastructure, cybersecurity, and more complex technical needs. This position offers significant visibility, ownership, and opportunity for impact. The successful candidate will be able to see the results of their work across the organization and help shape the systems and practices that will support OSI’s continued growth and conservation work.

Requirements

• Bachelor's degree or equivalent experience.
• Five plus years of progressively responsible experience supporting business applications, business systems, or technology-enabled business processes.
• Experience with Microsoft 365 technologies, including SharePoint and Teams.
• Experience gathering business requirements, documenting workflows, and translating needs into technology solutions.
• Experience leading or coordinating the implementation of technology solutions, workflows, automations, or system improvements.
• Strong troubleshooting, analytical, communication, and facilitation skills.
• Ability to explain technical concepts clearly to non-technical audiences and manage multiple priorities.
• Consultative and service-oriented, with the ability to listen carefully and understand operational needs.
• Hands-on builder who can move from idea to working solution, not only produce recommendations.
• Comfortable learning unfamiliar business applications and becoming a go-to resource for staff.
• Organized, detail-oriented, and able to manage multiple projects, maintain accurate status information, and balance support requests with implementation work.
• Strong judgment about when to use existing tools, when to configure a system, and when to escalate to IT, vendors, or consultants.
• Frequently sits for long periods of time.
• Frequently speaks, reads, writes and uses a computer keyboard.
• May require occasional standing, walking, lifting up to 30 lbs, stooping, and bending.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• OSI will not sponsor applicants for work visas.

Nice To Haves

• Experience with Power Platform, including Power Automate, Power Apps, or Power BI, Microsoft Entra ID, CRM systems.
• Experience supporting nonprofit, fundraising, finance, operations, or cross-departmental business processes.
• Experience with application integrations, data flows, vendor coordination, or low-code/no-code development.
• Familiarity with AI-enabled business solutions and emerging workplace technologies.
• Prior experience in IT in non-profit sector.

Responsibilities

• Support and administer business-critical systems including Microsoft SharePoint, Microsoft Teams, Microsoft 365, Financial Edge, Raiser's Edge, Power Platform, and other enterprise or departmental applications.
• Coordinate application support, troubleshooting, configuration, documentation, and issue resolution with stakeholders, vendors, and other technology partners.
• Maintain knowledge of departmental needs and application pain points, monitor relevant product features and functionality, and recommend improvements to existing systems.
• Support reporting, data quality, application maintenance, and system optimization activities.
• Facilitate discovery sessions with staff and stakeholders to gather requirements- regarding operational challenges, workflows, goals, and business requirements.
• Analyze workflows and identify opportunities for automation, process redesign, data quality improvement, system consolidation, and AI-enabled solutions.
• Document current-state and future-state processes and translate business needs into practical solution designs.
• Design, build, test, deploy, and support approved business solutions using organizational platforms.
• Implement SharePoint sites, SharePoint lists and libraries, Microsoft Forms, Power Automate workflows, Power Apps solutions, business dashboards, reporting tools, and low-code integrations.
• Develop prototypes and proofs of concept, coordinate user testing, validate outcomes, and support successful adoption.
• Own low-to-medium complexity implementation work from initial business need through deployment and ongoing support.
• Lead project meetings for assigned initiatives, coordinate activities across departments and technology partners, provide regular status updates, and escalate risks or decisions requiring leadership attention.
• Maintain accurate status information for active and planned initiatives in the IT project portfolio and prepare updates for regular portfolio reviews led by the Vice President of Technology & Digital Strategy
• Manage application permissions, security groups, and access requests in partnership with IT and business owners.
• Support Microsoft Entra ID administration and identity-related processes where appropriate.
• Assist with application integrations and coordinate larger integration efforts with vendors, consultants, or IT partners.
• Monitor and troubleshoot integration issues and support reliable data flows across systems.
• Serve as a trusted advisor to departments seeking technology solutions.
• Develop user documentation, job aids, and training materials.
• Lead training sessions, office hours, and adoption activities for new tools or workflows.
• Build strong relationships across departments to understand evolving needs and improve the value of existing systems.
• Acknowledge and incorporate OSI’s equity priorities into their work and interaction with staff and external stakeholders.

Benefits

• choice of medical plans (both traditional and high-deductible health plans with HSA that OSI contributes to), with premiums for employees and their dependents covered up to 100% on some plans
• dental and vision coverage, with premiums for employees and their dependents 100% covered by OSI
• flexible spending accounts
• a 403(b) plan with both an up to 4% employer match and 4% discretionary employer contribution after 2 years of service
• paid time off, including paid holidays, accrued PTO and sick days, 3 “Summer Fridays”, and 2 floating holidays
• life insurance
• disability coverage
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior