Sr Project Analyst

Boys & Girls Clubs of America•Atlanta, GA

49d•$70,000 - $80,000•Hybrid

About The Position

Boys & Girls Clubs of America (BGCA) is seeking a Senior Project Analyst to join their Operations & Alignment team. This role will focus on optimizing business systems, particularly the Salesforce ecosystem, and leading projects and process improvements to enhance operational effectiveness and support strategic initiatives. The Senior Project Analyst will bridge technology, project management, operations, and data to help teams solve problems, improve workflows, and execute strategic priorities. This position is ideal for someone who enjoys improving systems and processes, can navigate technical and business discussions, and can manage projects from conception to completion.

Requirements

5-7 years of experience in project management, business operations, consulting, CRM/business systems, analytics, or a related field.
Hands-on experience with Salesforce or a comparable CRM/business platform, with the ability to understand system configuration and improvement for business needs.
Strong project management skills with experience managing multiple priorities, stakeholders, and deadlines simultaneously.
Ability to gather business requirements and translate them into workflows, processes, system enhancements, or other practical solutions.
Strong analytical and problem-solving skills, including comfort working with data, dashboards, KPIs, and reporting.
Experience partnering across functions and influencing work without direct authority.
Strong written, verbal, facilitation, and presentation skills, including the ability to communicate with senior leaders.
Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
A bachelor’s degree in Business Administration, Nonprofit Management, Public Administration, Project Management, Finance, Operations, or a related field.
CAPM or PMP certification is strongly preferred.

Nice To Haves

Experience with tools such as Smartsheet, Power BI, Tableau, Salesforce, or similar platforms is preferred.

Responsibilities

Serve as a key business partner for the Salesforce/CRM ecosystem, managing, maintaining, and optimizing its functionality, including workflows, automations, dashboards, reporting, and new features.
Translate business needs into practical system requirements and solutions, partnering with stakeholders, technology teams, and vendors on system enhancements, integrations, troubleshooting, upgrades, and maintenance.
Lead user acceptance testing (UAT) to ensure new functionality meets intended requirements before implementation.
Monitor system utilization and data quality to identify opportunities for improving adoption, consistency, and user experience.
Develop documentation, standards, training, and resources to support effective system usage.
Support the expansion of the Salesforce ecosystem to include additional business processes and functionality.
Build project plans, workbacks, timelines, milestones, and communication plans for multiple concurrent initiatives.
Coordinate work across teams, ensuring stakeholder alignment and progress on deliverables.
Track project progress, dependencies, risks, decisions, and action items, proactively raising issues.
Facilitate project meetings and establish structure and accountability to keep work on track.
Support change management efforts for new systems, processes, and ways of working.
Standardize project management practices, tools, documentation, and reporting.
Develop dashboards, scorecards, KPIs, and reporting to provide visibility into organizational and project performance.
Analyze CRM and other operational data to identify trends, gaps, and opportunities.
Translate analytical findings into clear, actionable insights for leaders and stakeholders.
Prepare executive-level presentations, reports, and briefings.
Evaluate workflows and business processes to identify inefficiencies and areas for improvement.
Design practical, scalable solutions that integrate people, process, technology, and data.
Develop templates, tools, standards, and resources for consistent use across teams.
Identify and evaluate new technologies, approaches, and best practices to enhance organizational effectiveness.