Sr. Program Manager, Supply Chain and Merchandising Systems

sephora.com•San Francisco, CA

11d•$205,200 - $228,000•Hybrid

About The Position

The Senior Program Manager, Supply Chain and Merchandising Systems, leads complex, multi-year business and technology transformations spanning supply chain, distribution, transportation, merchandising, and enterprise platforms. The role owns integrated planning, financial governance, dependency and risk management, operational readiness, executive reporting, and cross-functional execution. It also manages strategic multi-year initiatives focused on Retail and Martech. This hands-on, AI-enabled program leadership role designs and uses agent-assisted workflows to gather and synthesize delivery information, maintain risks, actions, issues, and dependencies, identify schedule and financial variances, prepare decision briefs and executive reports, monitor commitments, and support scenario-based planning. The Senior Program Manager determines which activities can be delegated to agents, which should use deterministic automation, and which decisions must remain human-owned. The role remains accountable for the accuracy, confidentiality, traceability, and business outcomes of AI-assisted work. It establishes source controls, human approval points, output validation, auditability, and escalation practices. As a people leader, the Senior Program Manager develops the team’s ability to use agents responsibly and turns successful workflows into reusable PMO standards. The role also drives AI-first program management practices, process improvement, delivery and transformation metrics, and organizational adoption of modern delivery frameworks, including Agentic SDLC practices.

Requirements

7+ years of Project or Program Management experience focused on Supply Chain, Merchandising, and operational areas.
Knowledge of the software development lifecycle, program management, and agile practices.
7+ years of experience leading teams and managing multiple projects simultaneously.
Excellent organizational and process-oriented skills.
Track record of successfully delivering large-scale projects and programs, including execution, collaboration, risk management, process improvement, fiscal governance, and timely delivery.
Proven communication, negotiation, and facilitation skills, with the ability to work across organizational levels.

Responsibilities

Lead annual roadmap planning and identify dependencies.
Provide portfolio reporting and status updates.
Partner with IT Budget Governance on budget reporting and portfolio health, and work with Governance and Build teams on course corrections as appropriate.
Use AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes.
Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and AI-assisted delivery management practices.
Drive continuous process improvements through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
Manage strategic, multi-year initiatives focused on Retail and Martech.
Lead programs end to end, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
Partner with Retail, Martech, Product, Engineering, Architecture, and senior business leadership to manage dependencies, drive decisions, and deliver program outcomes.
Use AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting, and generate executive recommendations.
Drive adoption of AI-first program management methods, including AI-assisted planning, intelligent reporting, automated governance, and agentic delivery workflows.
Define and monitor delivery, operational, financial, and transformation metrics; use AI to identify process improvements, productivity gains, cost optimization, and continuous enhancement across the Supply Chain portfolio.
Champion organizational adoption of modern delivery frameworks, including Agentic SDLC practices.
Establish controls for AI-assisted work, including source controls, human approvals, output validation, auditability, and escalation practices.
Develop the team’s ability to use agents responsibly and translate successful workflows into reusable PMO standards.

Benefits

Medical, dental, and vision coverage.
Employer-paid disability and life insurance.
401(k) with a 4% match.
FSA and HSA programs.
Student Debt Retirement plan, with eligible student loan payments qualifying for Sephora’s 401(k) match.
PTO, flexibility, and protected leave.
Training, development, and tuition reimbursement.
30% discount on merchandise and services, free product or gratis opportunities, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Employees may also be eligible to earn bonuses.