Senior Program Manager I Business Transformation & Enterprise Systems
About The Position
The Senior Program Manager will lead a large-scale business transformation and process improvement initiative centered on implementing Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related enterprise utility systems. The role oversees program planning, governance, execution, financial management, stakeholder alignment, and delivery across multiple business and technology workstreams. The position combines business process transformation leadership with oversight of complex enterprise system implementation. The program manager will coordinate business and technical teams, system integrators, vendors, and executive stakeholders to deliver implementation objectives and measurable business outcomes. Experience in natural gas, electric, water, or other regulated utility environments is strongly preferred. This is a 12-month contingent contract based in Atlantic City, New Jersey, with a hybrid work arrangement. The schedule is Monday through Friday, 9:00 AM–5:00 PM ET, for 40 hours per week.
Requirements
- Bachelor's degree in Business, Information Technology, Project Management, or a related discipline.
- 10 or more years of progressive experience leading large-scale business and technology transformation initiatives.
- 5 or more years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise systems implementations.
- Demonstrated experience managing multi-million-dollar programs involving multiple workstreams and cross-functional teams.
- Experience leading business process improvement initiatives using Lean, Six Sigma, BPM, or similar methodologies.
- Experience managing third-party vendors, system integrators, and consulting organizations.
- Strong executive stakeholder engagement and communication experience.
- Demonstrated ability to bridge business operations and enterprise technology implementation.
Nice To Haves
- Master's degree, such as an MBA, MIS, or comparable qualification.
- Experience in natural gas, electric, water, or other regulated utility environments.
- Project Management Professional (PMP) certification.
- Lean Six Sigma Green Belt or Black Belt certification.
- Prosci Change Management Certification.
Responsibilities
- Lead an enterprise transformation program involving Oracle Utilities CCS, WACS, and associated utility operational systems.
- Establish and maintain program governance structures, steering committees, executive reporting, and decision-making processes.
- Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
- Establish risk management, issue resolution, and escalation procedures.
- Align business objectives, regulatory requirements, and technology implementation strategies.
- Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
- Coordinate multiple business and technical workstreams for integrated program delivery.
- Lead end-to-end business process redesign to improve operational efficiency, customer experience, service delivery, and billing accuracy.
- Facilitate workshops to assess current-state processes and define future-state operating models.
- Identify opportunities for automation, standardization, optimization, and process simplification.
- Develop business cases and value realization frameworks, and establish KPIs and measurement programs.
- Lead organizational readiness, stakeholder engagement, communications, and change management activities.
- Apply Lean, Six Sigma, Business Process Management (BPM), or comparable methodologies to drive sustainable improvements.
- In coordination with the IT PMO, oversee implementation and integration of Oracle Utilities CCS, WACS, and related enterprise applications.
- Coordinate requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
- Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams.
- Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
- Ensure alignment among business requirements, technical solutions, and utility industry best practices.
- Support implementation strategies for customer service, billing, work management, and operational processes.
- Serve as the primary liaison among executive leadership, business units, IT leadership, regulators, and external partners.
- Present program status, risks, financial performance, and key decisions to executive steering committees.
- Build relationships with Customer Service, Operations, Finance, Regulatory, Field Services, and Technology organizations.
- Facilitate executive-level discussions, drive consensus across stakeholder groups, and communicate complex program matters with recommendations to leadership.
- Manage large-scale program budgets that may exceed several million dollars.
- Develop and maintain risk mitigation plans, issue logs, and contingency strategies.
- Monitor program financial performance and maintain delivery within approved budget parameters.
- Manage resource allocation, vendor performance, and program dependencies.
- Track benefits realization and business outcomes throughout the program lifecycle.
- Escalate critical risks and recommend corrective actions when necessary.
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What This Job Offers
Career Level
Senior
