Senior Program Manager

Zūm•Redwood City, CA

9d•$155,000 - $185,000•Hybrid

About The Position

Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across its transportation network. The role builds scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance. The position partners with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations. This is a hybrid position based at Zūm’s headquarters in Redwood City, California, requiring onsite work three days per week on Monday, Tuesday, and Thursday. Candidates must already be located in the Bay Area.

Requirements

5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment.
Background in consulting, strategic finance, logistics, manufacturing, or a related operational environment.
Proven track record of leading complex, cross-functional initiatives from problem definition through execution.
Strong communication skills, including experience presenting to senior leadership.
Analytical mindset and ability to translate data into insights and actionable decisions.
Demonstrated ability to improve efficiency, safety, compliance, and cost performance.
High ownership, ability to operate independently, and ability to manage competing priorities.
Experience building KPI frameworks, dashboards, and performance management cadences.
Advanced Excel skills, including Pivot Tables and VLOOKUPs.
Bachelor’s degree required.
Must already be located in the Bay Area.

Nice To Haves

SQL.
Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations.
MBA or relevant advanced degree.

Responsibilities

Identify inefficiencies and design scalable standard operating procedures across fleet, safety, compliance, and maintenance workflows.
Simplify and modernize manual or inconsistent processes, including inspections, audits, incident management, and maintenance cycles.
Ensure processes are practical, audit-ready, and consistently adopted across locations.
Define and implement KPIs for fleet utilization, safety performance, compliance adherence, and maintenance reliability.
Build dashboards and reporting frameworks to track performance at site, regional, and company levels.
Establish weekly and monthly performance cadences to drive accountability and continuous improvement.
Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product.
Align stakeholders, clarify ownership, improve cross-functional workflows, and unblock issues to ensure progress.
Drive disciplined execution using clear milestones, timelines, and measurable outcomes.
Identify risks, especially in safety and compliance, and implement mitigation plans.
Conduct post-implementation reviews and continuously refine processes.
Lead the rollout and adoption of new processes, tools, and KPI frameworks.
Influence stakeholders from frontline operators to senior leadership.
Ensure solutions are embedded into daily operations and sustained over time.