Senior Program Manager – OCI Metering

Oracle•Nashville, TN

5d•$70,500 - $166,100•Onsite

About The Position

Oracle Cloud Infrastructure (OCI) is seeking a Senior Program Manager to lead critical programs and operational initiatives within the OCI Metering team. The role works across engineering, product, business operations, and finance to deliver complex initiatives, build scalable operational processes, and resolve billing challenges for strategic customers. The position drives predictable execution across Metering and Billing initiatives, improves operational visibility and coordination, and identifies opportunities to simplify manual work through automation. It is based in Nashville, Tennessee (priority location), or Austin, Texas. It is not remote. Relocation assistance is available for Nashville only, and visa sponsorship is not available. The Senior Program Manager will lead programs and operational cadences, coordinate cross-functional teams, and help resolve billing issues affecting OCI's strategic customers. The role also develops and improves processes, supports accountability and leadership visibility, and explores automation—including possible AI agents—for recurring operational workflows. The role operates at the intersection of cloud technology, business operations, and customer impact.

Requirements

At least 5 years of professional experience in program management, business operations, or related roles, including success driving cross-functional initiatives, improving operational processes, and collaborating with technical and business stakeholders.
Experience managing complex programs involving multiple cross-functional teams and competing priorities.
Demonstrated ability to influence stakeholders and drive execution without direct authority.
Experience defining, implementing, and improving operational processes across technical or business organizations.
Understanding of billing processes and ability to collaborate with technical, business, and finance stakeholders to investigate and resolve billing challenges.
Strong program management capabilities, including milestone tracking, dependency management, risk identification, and stakeholder communication.
Ability to establish and manage an effective rhythm of business, including operational reviews, status reporting, and follow-through on critical actions.
Strong problem-solving, organizational, and communication skills, with the ability to navigate ambiguity and drive results.

Nice To Haves

Experience in cloud infrastructure, cloud services, metering, usage-based billing, or related technical environments.
Familiarity with cloud consumption models, billing workflows, or revenue-related operational processes.
Experience using AI agents, automation tools, or AI-enabled workflows to improve operational efficiency.
Experience automating recurring business processes such as operational reporting, hiring status tracking, and action-item management.

Responsibilities

Lead and coordinate multiple programs across OCI Metering and Billing, establishing ownership, milestones, dependencies, and timely execution.
Partner with engineering, product, finance, and business stakeholders to resolve complex challenges, remove blockers, and deliver critical initiatives.
Own and continuously improve the rhythm of business, including operational cadences, business reviews, status reporting, action tracking, and leadership visibility into priorities.
Coordinate with technical, business, and finance teams to investigate and resolve billing issues affecting OCI's top strategic customers.
Design, implement, and optimize processes supporting critical organizational functions, including hiring coordination, operational tracking, and cross-team execution.
Influence teams without direct reporting authority, drive accountability, communicate progress, and escalate risks appropriately.
Identify ways to streamline recurring operational workflows through automation, potentially using AI agents for rhythm-of-business activities, hiring status tracking, and reporting.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D; supplemental life insurance is also available for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshing each calendar year, with unused hours carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits, including auto, homeowner, and pet insurance.
May be eligible for bonus and equity.
Relocation assistance for Nashville.