Senior Program Manager – OCI Metering

Oracle•Nashville, TN

5d•Onsite

About The Position

Oracle Cloud Infrastructure (OCI) is seeking a Senior Program Manager to drive critical programs and operational initiatives within the OCI Metering team. The role is based in Nashville, Tennessee (priority location) or Austin, Texas, and is not remote. Relocation assistance is available for Nashville only. Visa sponsorship is not available. The Senior Program Manager will collaborate across engineering, product, business operations, and finance teams to deliver complex initiatives, establish scalable operational processes, and resolve billing challenges for OCI's strategic customers. The role drives predictable execution across Metering and Billing initiatives, improves visibility, coordination, and accountability, and helps unblock complex customer billing issues. It also identifies opportunities to simplify manual processes through automation. The ideal candidate is highly organized and execution-focused, able to bring cross-functional teams together and influence outcomes without direct authority. OCI provides cloud infrastructure and services for mission-critical workloads around the world. OCI Metering supports cloud usage tracking, billing operations, and customer experience. This role works at the intersection of cloud technology, business operations, and customer impact to improve operational efficiency and support OCI's business.

Requirements

At least 5 years of professional experience in program management, business operations, or related roles, with demonstrated success driving cross-functional initiatives, improving operational processes, and collaborating with technical and business stakeholders.
Experience managing complex programs involving multiple cross-functional teams and competing priorities.
Ability to influence stakeholders and drive execution without direct authority.
Experience defining, implementing, and improving operational processes across technical or business organizations.
Understanding of billing processes and ability to collaborate with technical, business, and finance stakeholders to investigate and resolve billing challenges.
Strong program management capabilities, including milestone tracking, dependency management, risk identification, and stakeholder communication.
Ability to establish and manage an effective rhythm of business, including operational reviews, status reporting, and follow-through on critical actions.
Strong problem-solving, organizational, and communication skills, with the ability to navigate ambiguity and drive results.

Nice To Haves

Experience working in cloud infrastructure, cloud services, metering, usage-based billing, or related technical environments.
Familiarity with cloud consumption models, billing workflows, or revenue-related operational processes.
Experience using AI agents, automation tools, or AI-enabled workflows to improve operational efficiency.
Experience automating recurring business processes such as operational reporting, hiring status tracking, and action-item management.

Responsibilities

Lead and coordinate multiple programs across OCI Metering and Billing, establishing clear ownership, milestones, dependencies, and timely execution.
Partner with engineering, product, finance, and business stakeholders to resolve complex challenges, remove blockers, and deliver critical initiatives.
Own and continuously improve operational cadences, business reviews, status reporting, action tracking, and leadership visibility into key priorities.
Work with technical, business, and finance teams to investigate, coordinate, and resolve billing issues affecting OCI's top strategic customers.
Design, implement, and optimize processes for critical organizational functions, including hiring coordination, operational tracking, and cross-team execution.
Influence teams without direct reporting authority, drive accountability, communicate progress, and escalate risks appropriately.
Identify opportunities to streamline recurring operational workflows through automation, including potential use of AI agents for rhythm-of-business activities, hiring status tracking, and reporting.