Senior Program Delivery Professional, Benefit Enablement & Execution

Humana

2d•$86,300 - $118,700•Remote

About The Position

Humana’s Consumer Product Management team is seeking an experienced Senior Program Delivery Professional to support Benefit Enablement & Execution. This remote, individual-contributor role helps translate Medicare Advantage portfolio priorities into accurate analysis, defined deliverables and coordinated execution. Working with Lead Product Managers and cross-functional partners, the role supports bid initiatives, research and process improvements from concept through implementation, while keeping decisions, documentation and milestones aligned. The position performs product, benefit, market, operational and regulatory analysis to inform portfolio direction; coordinates feasibility reviews; researches enterprise initiatives; and represents Product Management on assigned cross-functional workgroups. It also supports governance records and the Process Activation Calendar, improves process documentation and workflows, develops training materials, and helps evaluate, test and implement approved technology-enabled solutions. The role takes ownership of defined workstreams, identifies and escalates risks, and builds capability to lead increasingly complex initiatives. The position operates independently within established Product Management, Medicare Advantage, regulatory and enterprise strategies, using judgment to assess information and recommend next steps while elevating decisions when appropriate. It has no direct people-management responsibility and reports to the Director, Insurance Product Management. The role typically follows Eastern Standard Time business hours and the annual Medicare Advantage and CMS regulatory cycle; some periods require extended hours and occasional weekend work. Occasional travel to Humana offices for training or meetings may be required. The role is remote anywhere in the U.S., subject to work-at-home requirements including a minimum internet speed of 25 Mbps download and 10 Mbps upload and a dedicated work space that protects member PHI/HIPAA information.

Requirements

At least 4 years of relevant health plan, product management or program delivery experience.
Experience conducting research and analysis and translating findings into clear recommendations or decision-support materials.
Experience coordinating deliverables, milestones or workstreams across multiple partners.
Ability to organize complex information, maintain accurate documentation and manage competing priorities.
Strong analytical and problem-solving skills, including the ability to identify patterns, gaps, risks and unresolved questions.
Strong written and verbal communication skills, with the ability to tailor information for working teams and leaders.
Ability to influence follow-through and maintain accountability without formal authority.
Advanced proficiency with Excel, PowerPoint, SharePoint, Teams and related digital collaboration tools.
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information, with internet service meeting the stated minimum of 25 Mbps download and 10 Mbps upload.
Flexibility for extended hours and occasional weekend work during certain periods of the annual Medicare Advantage and CMS regulatory cycle.

Nice To Haves

Bachelor’s degree or higher.
Medicare Advantage product management, bid, implementation or operational experience.
Experience with benefit design, benefit comparison, service-area expansion or plan naming.
Knowledge of CMS Medicare Advantage requirements, bid processes, PBP or HPMS.
Knowledge of Stars, the Complaints Tracking Module, member experience or regulatory compliance programs.
Experience supporting feasibility reviews across regulatory, operational, system, clinical or financial considerations.
Experience maintaining program-governance materials, milestone calendars, decision logs or dashboards.
Experience writing process documentation, job aids, quick-reference guides or training materials.
Experience facilitating workgroups, training sessions or process walkthroughs.
Experience using Power Automate, Power BI, Copilot or similar tools to improve processes, reporting or administrative efficiency.
Process improvement experience or training, including Lean, Six Sigma or another structured improvement methodology.

Responsibilities

Support Medicare Advantage bid initiatives with Lead Product Managers, Growth and Strategy, and functional teams, including work involving benefit standardization, portfolio segmentation and product guiding principles.
Translate initiative objectives into analyses, deliverables, milestones and follow-up actions for assigned workstreams.
Gather, validate, compare and analyze benefit, market, portfolio and operational information; identify patterns, differences, risks, assumptions and potential member or portfolio impacts.
Coordinate subject-matter expert inputs and maintain initiative documentation, progress updates, open questions and recommended next steps.
Coordinate structured feasibility reviews across relevant product, operations, compliance, clinical, technology, systems and other functions; define information needs, questions, owners and timelines.
Organize partner input, identify conflicts and unresolved questions, distinguish confirmed requirements from assumptions, and summarize findings, dependencies, constraints and execution considerations.
Escalate material gaps, risks and timing concerns; document recommendations, decisions, rationale, owners and follow-up actions.
Research Stars, Clinical, Regulatory Compliance, the Complaints Tracking Module and other enterprise initiatives affecting Medicare Advantage products; assess information reliability and applicability and identify potential product, process, system, operational and member-experience impacts.
Synthesize findings into briefs, presentations, recommendations and decision points; represent Product Management on assigned workgroups and track commitments and follow-up actions.
Maintain the Process Activation Calendar by confirming and entering approved milestones, communicating changes, monitoring progress and completion status, and identifying and escalating missed, conflicting or at-risk milestones.
Draft, maintain and improve process documentation, templates and workflows; identify opportunities to simplify, standardize or automate manual or error-prone work.
Help evaluate, test and implement approved technology solutions; complete user-acceptance testing, document issues, confirm business needs are met, monitor adoption and gather feedback.
Develop job aids, quick-reference guides, process walkthroughs, presentations and other training materials; help deliver training, working sessions and office hours, and update materials based on feedback.
Manage concurrent priorities, maintain accurate governance records and documentation, follow through with cross-functional owners, raise risks early and independently lead defined analyses and workstreams.
Apply lessons learned and recommend practical improvements to analyses, templates, delivery practices, processes, controls, documentation and technology use.