Senior Professional Services Consultant

CaptivateIQ•Toronto, ON

2d•$105,000 - $140,000

About The Position

CaptivateIQ is hiring a Senior Professional Services Consultant to lead end-to-end customer implementations of its sales performance management platform. The Professional Services team works with customers after a deal closes to bring sales compensation programs into CaptivateIQ, covering business requirements, compensation plan design, data structure, configuration and build-out, user acceptance testing (UAT), and go-live before transitioning customers to Customer Success. This is a client-facing role combining customer meetings with hands-on implementation work. The consultant owns project timelines, manages customer expectations, and works across multiple concurrent implementations in a fast-moving startup environment. The role also involves collaborating with Product Managers, Customer Success Managers, and Sales, and maintaining billable utilization while contributing to team practices and broader organizational initiatives.

Requirements

Background in sales compensation, either as a consultant or as an in-house administrator or practitioner using a compensation tool.
At least 6 years of experience as a consultant or implementation professional, with demonstrated project leadership; managing other consultants is not required.
Strong understanding of data modeling, formulas, and spreadsheet or database tools such as Excel; comfort with object-oriented and relational data concepts.
Excellent time management and ability to balance client meetings with hands-on build work across multiple engagements.
Customer-focused, service-oriented approach with strong problem-solving instincts.
Strong communication, analytical, and collaboration skills; ability to work independently and know when to seek guidance.
Comfort with ambiguity in a fast-changing environment and a clear understanding of why a startup environment is a good fit.
Background at a SaaS or technology company.

Nice To Haves

SQL experience.
Experience with AI implementation.
Experience with CaptivateIQ or competing sales compensation software, such as Xactly, Varicent, or SAP Commissions.
Proficiency with CRMs such as Salesforce or ERPs such as NetSuite.

Responsibilities

Lead full-cycle CaptivateIQ implementations, from documenting business requirements and designing compensation plans through data structuring, build-out, configuration, UAT, and go-live.
Design system configurations that improve modeling efficiency and repeatability for each customer's compensation plan.
Own project timelines and prioritize work across multiple concurrent implementations while setting expectations with customers and internal stakeholders.
Act as the primary client-facing point of contact throughout implementations and build trust with customer administrator teams.
Scope new implementation and post-implementation services and support, and assist with related negotiations as needed.
Lead the handoff to Customer Success at go-live and ensure a smooth transition across cross-functional teams.
Develop expertise in CaptivateIQ and sales commission structures, applying best-practice calculation design across different plan types.
Collaborate with Product Managers, Customer Success Managers, and Sales throughout customer engagements.
Identify and escalate project or account risks proactively before they affect customers or timelines.
Maintain billable utilization targets while balancing implementation work with team commitments and initiatives that benefit the broader organization.
Define and adopt team best practices to improve delivery quality.