Senior Professional Services Consultant - Data Security

Proofpoint•Washington, DC

3d•$92,100 - $193,600

About The Position

The Senior Professional Services Consultant oversees implementations and consultative engagements for Proofpoint Data Security products. The role includes developing new services, implementing best practices, and assisting with customer escalations. The consultant aligns client business priorities with data protection strategies and applies expertise in information security models, best practices, and operational strategies to reduce client risk by mapping technology to organizational processes and resources. This is a critical, highly visible role supporting several of Proofpoint’s top accounts. The consultant works with technical resources, analysts, project sponsors, executives, and non-technical stakeholders to develop technical and business requirements for custom data security programs. The role requires strong communication through product deliverables, meetings, workshops, and briefings, as well as experience supporting migrations from third-party DLP solutions, including Microsoft and Symantec, to the Proofpoint Data Security Posture Platform.

Requirements

8+ years of industry experience in a customer-facing role.
8+ years of experience in IT consulting or related fields.
Familiarity with data security domains, including Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and Identity Threat Detection.
Strong executive-level written and verbal communication skills.
Excellent organizational skills and attention to detail.
Proven commitment to exceptional client service, both in person and virtually.
Ability to manage multiple projects simultaneously through completion.
Demonstrated experience identifying and mitigating escalations.
Strong English proficiency for technical and non-technical communication.

Nice To Haves

Proficiency in Active Directory, including GPO management.
Experience with identity security tools and knowledge of identity-centric indicators of compromise and deception-based detection.
Basic understanding of cloud platforms, including AWS, Azure, and GCP.
Basic scripting knowledge in Bash, PowerShell, or Python.
Basic understanding of Linux infrastructure.
Exposure to Microsoft or Symantec DLP solutions.

Responsibilities

Oversee implementations and consultative engagements for Proofpoint Data Security products.
Develop new services, implement best practices, and assist with customer escalations as needed.
Scope engagements by assessing client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions.
Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users.
Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations.
Partner with the sales organization to ensure customer needs are met and satisfaction remains high.
Present updates to management, highlighting risks, challenges, and proposed solutions.
Communicate with technical resources, analysts, project sponsors, executive stakeholders, and non-technical stakeholders through deliverables, meetings, workshops, and briefings.
Develop technical and business requirements for custom data security programs.