Senior Professional Services Cash/Corporate Accounting Consultant

Intercontinental Exchange Holdings, Inc. • Jacksonville, AR

6d

About The Position

The Professional Services Cash and Corporate Accounting Consultant provides timely consulting support to ICE Mortgage Technology clients, focusing on mortgage servicing operations and system implementations. The role evaluates current processes and system usage, identifies opportunities for improvement, and recommends best practices related to data management, operational efficiency, training, process redesign, and system optimization. The consultant also serves as a key liaison between clients, end users, and internal consulting teams to support successful implementation and operational effectiveness.

As part of the Professional Services & Consulting organization, the Consultant takes ownership of customer issues and follows through until resolution to ensure customer satisfaction. In collaboration with the team and other ICE partners, the Consultant serves as the customer's main point of contact within their area of expertise and provides backup for other team members. The role contributes to the team's customer satisfaction standards and the broader goals of the Professional Services organization.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 3 years of experience using ICE’s MSP system.
• Experience with Cash Processing workstations: Cashiering Workstation and Drafting Workstation.
• Experience with Corporate Accounting tools: Corporate Advance Workstation, FASB, and General Ledger Control Facility.
• Excellent problem-solving and troubleshooting skills.
• Ability to organize, sequence, and track multiple projects simultaneously.
• Ability to work effectively in an in-office team environment.
• Ability to self-manage with minimal oversight.
• Excellent written and verbal communication skills.
• Ability to travel up to 35% of the time.

Nice To Haves

• Prior consulting or client-facing experience.
• Deep working knowledge of mortgage servicing products.
• Strong customer service orientation.
• Strong critical thinking skills, including the ability to assess issue severity and drive problems to resolution.
• Good time management and research skills.

Responsibilities

• Provide consulting support to ICE Mortgage Technology clients, focusing on mortgage servicing operations and system implementations.
• Evaluate clients’ current processes and system usage, identify opportunities for improvement, and recommend best practices for data management, operational efficiency, training, process redesign, and system optimization.
• Serve as a liaison between clients, end users, and internal consulting teams to support successful implementation and operational effectiveness.
• Take ownership of customer issues and follow through to resolution to ensure customer satisfaction.
• Serve as the customer's main point of contact within the Consultant's area of expertise and provide backup for other team members.
• Contribute to team customer satisfaction standards and the broader goals of the Professional Services organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior