Cash/Corporate Accounting Consultant

Intercontinental Exchange Holdings, Inc.•Provo, UT

11d•Onsite

About The Position

The Cash/Corporate Accounting Consultant serves as a subject matter expert in mortgage servicing cash management and corporate accounting within ICE Mortgage Technology’s product suite, particularly MSP. The role helps clients use ICE MT tools effectively, troubleshoots issues, and supports accurate, timely resolutions related to user interfaces, documentation, and platform functionality. This is an in-office position based in Jacksonville, Florida; Provo, Utah; or Omaha, Nebraska.

Requirements

Extensive knowledge of funds processing, asset accounting, or corporate accounting.
Strong loan servicing experience.
Functional expertise in one or more of the following areas: payments and reversals, corporate advances, payoffs, suspense management, drafting, lockbox operations, reconciliations, FASB accounting rules, daily balancing, or curtailments.
Experience working directly with clients through complex operational and technical workflows.
Analytical, proactive problem-solving abilities and strong communication skills.
Ability to multitask, remain composed under pressure, and collaborate across teams.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to make sound decisions, maintain professionalism, and deliver positive client outcomes.

Nice To Haves

Experience working in the mortgage servicing industry.
Hands-on experience with MSP (Mortgage Servicing Platform).

Responsibilities

Support clients using ICE Mortgage Technology software, focusing on cash and corporate accounting functions.
Research and analyze client requests within the relevant environment and workflows.
Communicate case status and resolutions professionally and within established timeframes.
Liaise between clients and IT teams to define requirements, document needs, and support system enhancements or regulatory changes.
Provide best-practice consulting on mortgage servicing processes and their impact on integrated systems.
Perform system, integration, and acceptance testing, often using client data, to validate solutions.
Train clients and internal teams on new features or processes.
Maintain high case-resolution performance, aiming for first-call resolution and minimal backlog.
Identify systemic issues, communicate defects and enhancement needs, and provide status updates.
Document client interactions thoroughly and use knowledge bases and other resources effectively.