Senior Productivity Ecosystem Engineer

Bristol Myers Squibb • Princeton, NJ

7d • $137,530 - $166,654

About The Position

Bristol Myers Squibb is seeking an experienced Senior Productivity Ecosystem Engineer to provide technical leadership for Microsoft 365 collaboration and productivity platforms. The role drives platform engineering, governance, operational excellence, lifecycle management, and continuous improvement across the productivity ecosystem. It coordinates engineering and operational activities for Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and related services, partnering with product, architecture, security, infrastructure, compliance, legal, information governance, and business teams to implement the platform strategy and roadmap.

The engineer supports platform stability, reliability, scalability, service health, operational readiness, service transitions, and release management. The role evaluates and coordinates adoption of platform capabilities, resolves complex cross-platform issues, and drives sustainable remediation and improvement. It also implements governance and lifecycle standards, addresses ownership, permissions, content lifecycle, storage optimization, and platform health, and provides leadership visibility into compliance, risk, service metrics, and remediation progress.

The position leads operational improvement and engineering practices, maintains standards and documentation, and coordinates internal teams and managed service providers. It offers technical consultation, validates vendor work, communicates platform status and initiatives to stakeholders, and contributes to roadmap planning and technical strategy. The role requires at least five years of enterprise Microsoft 365 experience and hands-on familiarity with core Microsoft 365 collaboration services, governance, automation, security, and operational support.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
• At least 5 years of experience supporting Microsoft 365 services in an enterprise environment.
• Hands-on experience with Microsoft Teams, SharePoint Online, OneDrive for Business, and Exchange Online.
• Strong understanding of Microsoft 365 collaboration architecture, governance, permissions, and lifecycle management.
• Experience leading enterprise-scale remediation, optimization, migration, or modernization initiatives.
• Experience managing service health, operational support processes, and incident response.
• Experience with PowerShell, Microsoft Graph, automation, and process improvement.
• Understanding of Microsoft 365 security, compliance, information governance, and data management capabilities.
• Experience working across technical teams, business stakeholders, and service providers.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to influence and drive outcomes across multiple teams.
• Strong stakeholder management and relationship-building skills.
• Excellent verbal, written, and presentation communication skills.
• Continuous-improvement mindset focused on operational excellence and user experience.
• Ability to balance strategic planning with hands-on execution.
• Strong organizational and prioritization skills.
• Ability to lead initiatives and drive accountability across cross-functional teams.

Nice To Haves

• Microsoft 365 Administrator, Teams Administrator, SharePoint Administrator, Exchange Online, or related Microsoft certifications.
• Experience with Microsoft Graph and automation frameworks.
• Experience supporting collaboration platforms in a large enterprise environment.
• Experience working in a highly regulated industry.
• Experience managing vendor-delivered services and managed service providers.
• Experience driving governance, adoption, and operational excellence initiatives.
• Experience supporting large-scale Microsoft 365 transformation, migration, or modernization programs.

Responsibilities

• Coordinate engineering and operational activities for Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and related productivity services.
• Partner with Product Owners, Enterprise Architects, Security, Infrastructure, and other teams to operationalize Microsoft 365 strategy and roadmap.
• Provide technical leadership and subject matter expertise across the Microsoft 365 productivity ecosystem.
• Drive platform stability, reliability, scalability, and operational excellence.
• Coordinate evaluation, implementation, and adoption of new platform capabilities and enhancements.
• Facilitate resolution of complex cross-platform issues and drive sustainable remediation and continuous improvement.
• Coordinate engineering efforts across technical teams, service owners, and managed service providers.
• Ensure operational readiness, service transition, and release management activities are executed successfully.
• Monitor service health, platform utilization, and operational trends to identify risks and improvement opportunities.
• Implement governance, lifecycle management, and operational standards across Microsoft 365 collaboration services.
• Partner with Security, Compliance, Legal, and Information Governance teams to implement platform controls and policy requirements.
• Drive remediation related to ownership, permissions, content lifecycle management, storage optimization, and platform health.
• Apply governance standards, operational controls, and lifecycle management practices consistently across collaboration services.
• Use service analytics, telemetry, and operational metrics to identify risks and continuous-improvement opportunities.
• Provide leadership visibility into platform health, governance compliance, operational risks, and remediation progress.
• Drive engineering initiatives that improve operational efficiency, service reliability, and scalability.
• Identify opportunities to streamline processes, eliminate inefficiencies, and improve service delivery.
• Establish and maintain repeatable operational practices, standards, and procedures.
• Coordinate continuous-improvement initiatives focused on platform optimization, operational maturity, and user experience.
• Develop and maintain engineering standards, documentation, and best practices for Microsoft 365 collaboration services.
• Partner with Product Management, Enterprise Architecture, Infrastructure, Information Security, and business stakeholders to align engineering activities with enterprise priorities.
• Provide technical consultation and recommendations on Microsoft 365 collaboration and productivity platforms.
• Coordinate internal engineering teams, business partners, and managed service providers to deliver solutions successfully.
• Oversee and validate work performed by managed service providers and external partners.
• Communicate platform health, operational risks, engineering initiatives, and service improvements to leadership and stakeholders.
• Participate in roadmap planning and technical strategy discussions, representing the Microsoft 365 engineering and operational perspective.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off for eligible U.S.-based exempt employees, without a set accrual limit and subject to manager approval.
• 11 paid company holidays each year.
• For eligible non-exempt employees, RayzeBio employees, and employees located in Puerto Rico: 160 hours of paid vacation annually for new hires, subject to manager approval, 11 paid company holidays, and 3 optional holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for additional discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior