Senior Product Support Associate- Digital Onboarding

JPMorgan Chase & Co. • Plano, TX

2d

About The Position

As a Senior Product Delivery Associate in Client Onboarding and Service, you will help enable stable, scalable product delivery. You will work with cross-functional teams, build key relationships, and support the product’s ongoing delivery of value. The role involves carrying out delivery tasks, supporting change management, monitoring adherence to risk and regulatory requirements, and escalating blockers and resource needs. The posting describes this role as Senior Product Support Associate – Digital Onboarding.

Requirements

• At least 3 years of experience, or equivalent expertise, in product management or a relevant domain area.
• Demonstrated performance in product management or a relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience with product deployment processes.
• Experience collaborating with product technology and business partners.

Nice To Haves

• Developed knowledge of the product development life cycle.
• Previous experience in a product support role.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Collaborate with the Product Delivery Manager to execute key delivery tasks and identify opportunities to improve efficiency.
• Support change management activities across functional partners and monitor adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raise blockers and other impediments to the Product Delivery Manager to help manage dependencies and ensure adequate resources.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed