Digital Web Product, Senior Associate

JPMorgan Chase & Co. • Chicago, IL

6h • $85,500 - $130,000

About The Position

As the Digital Web Product Senior Associate, you will support the delivery and continuous improvement of the digital web experience for a public-facing website. Reporting to the Web Product, Search, and Site Experience Lead, you will help manage initiatives across the Web Product Delivery and Web Product Discovery models, moving work from opportunity identification and discovery through prioritization, execution, launch, and measurement. The role connects Web Product, Digital Marketing, Technology, Design, Content, Analytics, and business stakeholders. It calls for an organized, collaborative professional who can manage multiple initiatives and bring structure, transparency, and momentum to complex web projects.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in digital product management, web product, digital marketing, project management, UX, business analysis, or a related discipline.
• Experience managing or coordinating digital initiatives across multiple stakeholders and teams.
• Strong organizational and project management skills, including the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to translate ambiguous business needs into structured requirements and actionable next steps.
• Comfort working in a cross-functional, matrixed organization.
• Strong attention to detail and ability to identify risks, dependencies, and gaps.

Nice To Haves

• Experience working with enterprise websites and CMS platforms, particularly Adobe Experience Manager or a similar platform.
• Experience with Agile, product management, or structured discovery methodologies.
• Experience with analytics platforms, particularly Contentsquare or Adobe Analytics.
• Familiarity with UX research, analytics, SEO, AEO, accessibility, and web performance.
• Experience with Jira, Workfront, or similar workflow and project management platforms.
• Experience working with complex websites, digital platforms, or large-scale web transformation.

Responsibilities

• Support the Web Product Delivery process and move initiatives from approved requirements through execution and launch.
• Coordinate project milestones, dependencies, decisions, risks, and next steps across cross-functional teams; maintain visibility into the roadmap, backlog, priorities, capacity, dependencies, and delivery status.
• Facilitate project meetings, working sessions, and status updates; document decisions and action items and follow through on them.
• Help ensure projects meet standards for user experience, accessibility, performance, SEO, content, analytics, and other web requirements.
• Support launch readiness, including stakeholder alignment, QA, content readiness, analytics validation, and post-launch follow-up.
• Manage and triage incoming web product requests, ensuring initiatives are scoped, categorized, prioritized, and routed through the appropriate discovery or delivery path.
• Maintain visibility into the discovery backlog, upcoming work, capacity, priorities, and dependencies; coordinate discovery activities such as requirement gathering, user research, analytics review, competitive research, and problem definition.
• Coordinate the intake and discovery pipeline from request submission through scoping, discovery, and prioritization.
• Ensure discovery work produces clear problem statements, user needs, business objectives, potential solutions, and recommended next steps.
• Analyze requests, stakeholder feedback, and emerging needs to identify recurring themes, systemic issues, and scalable web product opportunities.
• Maintain discovery artifacts and decision records in Confluence so work is easy to reference, revisit, and share with partners.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior