Digital Web Product, Senior Associate

JPMorganChase•Chicago, IL

10d

About The Position

The Digital Web Product Senior Associate supports delivery and continuous improvement of a public-facing website’s digital experience. The role connects Web Product, Digital Marketing, Technology, Design, Content, Analytics, and business stakeholders, helping initiatives progress through discovery, prioritization, execution, launch, and measurement. Reporting to the Web Product, Search, and Site Experience Lead, the position supports both Web Product Delivery and Web Product Discovery, bringing organization, transparency, and momentum to complex web projects.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in digital product management, web product, digital marketing, project management, UX, business analysis, or a related discipline.
Experience managing or coordinating digital initiatives across multiple stakeholders and teams.
Strong organizational and project management skills, including the ability to manage multiple priorities simultaneously.
Strong written and verbal communication skills.
Ability to translate ambiguous business needs into structured requirements and actionable next steps.
Comfort working in a cross-functional, matrixed organization.
Strong attention to detail and ability to identify risks, dependencies, and gaps.

Nice To Haves

Experience working with enterprise websites and CMS platforms, particularly Adobe Experience Manager or a similar platform.
Experience with Agile, product management, or structured discovery methodologies.
Experience with analytics platforms, particularly Contentsquare or Adobe Analytics.
Familiarity with UX research, analytics, SEO, AEO, accessibility, and web performance.
Experience with Jira, Workfront, or similar workflow and project management platforms.
Experience working with complex websites, digital platforms, or large-scale web transformation.

Responsibilities

Support the Web Product Delivery process, moving initiatives from approved requirements through execution and launch.
Coordinate milestones, dependencies, decisions, risks, and next steps across cross-functional teams; maintain visibility into the roadmap, backlog, priorities, capacity, dependencies, and delivery status.
Facilitate project meetings, working sessions, and status updates, and document and follow through on decisions and action items.
Help ensure projects meet standards for user experience, accessibility, performance, SEO, content, analytics, and other web requirements.
Support launch readiness, including stakeholder alignment, QA, content readiness, analytics validation, and post-launch follow-up.
Manage and triage incoming web product requests, ensuring they are scoped, categorized, prioritized, and routed through the appropriate discovery or delivery path.
Maintain visibility into the discovery backlog, upcoming work, capacity, priorities, and dependencies, and coordinate discovery activities such as requirement gathering, user research, analytics review, competitive research, and problem definition.
Coordinate the intake and discovery pipeline from request submission through scoping, discovery, and prioritization.
Ensure discovery work produces clear problem statements, user needs, business objectives, potential solutions, and recommended next steps.
Analyze requests, stakeholder feedback, and emerging needs to identify recurring themes, systemic issues, and scalable web product opportunities.
Maintain discovery artifacts and decision records in Confluence so work can be referenced, revisited, and shared with partners.