Senior Product Specialist, Aspen Manufacturing & HVAC Solutions

Balco, Inc.•,

13d

About The Position

The Senior Product Specialist serves as a primary technical expert for Aspen Manufacturing products and related HVAC solutions across the RectorSeal portfolio. The role combines advanced product knowledge, customer technical support, product quality improvement, technical training, and cross-functional collaboration. The specialist supports customers, contractors, distributors, and internal stakeholders through phone, email, and web-based channels, and partners with Engineering, Quality, Manufacturing, Product Management, Marketing, and Sales. The role also supports product development, validation testing, product launches, warranty and failure investigations, root cause analysis, corrective actions, technical documentation, and training. The position requires residence full-time within the continental United States, authorization to work in the United States, and travel of up to 25%.

Requirements

Bachelor's degree in Engineering, HVAC Technology, Construction Management, Industrial Technology, or a related field; equivalent industry experience may be considered.
Minimum 7 years of HVAC industry experience.
Minimum 5 years in Technical Services, Product Support, Engineering Support, Manufacturing, Quality, Product Development, or Field Service.
Strong knowledge of HVAC systems, equipment, installation, and troubleshooting.
Excellent communication, presentation, and problem-solving skills.
Ability to work effectively with technical and non-technical audiences.
Authorized to work in the United States.
Reside full-time within the continental United States.
Ability to travel up to 25%.

Nice To Haves

Experience with Aspen Manufacturing products or similar HVAC equipment.
Experience in HVAC manufacturing environments.
Knowledge of evaporator coils, air handlers, and residential or light commercial HVAC systems.
Experience supporting new product development and product launches.
Root cause analysis and corrective action experience.
Residence in the Central Time Zone is preferred.
NATE, HVAC Excellence, or equivalent HVAC certifications.
Experience delivering technical training programs.

Responsibilities

Serve as a subject matter expert for Aspen Manufacturing products and HVAC applications.
Provide technical guidance on installation, application, troubleshooting, and product performance.
Support complex technical escalations and field issues.
Monitor industry trends, competitive products, and regulatory developments.
Provide advanced technical support by phone, email, and web-based platforms to contractors, distributors, customers, sales teams, and internal personnel.
Manage escalated support cases and ensure timely resolution.
Maintain accurate case documentation in company support systems.
Contribute to knowledge-base articles, FAQs, and troubleshooting resources.
Identify recurring product and application issues and represent the voice of the customer.
Support investigations involving warranty claims, product failures, and customer complaints.
Conduct root cause analysis and support corrective action initiatives.
Analyze field data and customer feedback to identify product improvement opportunities.
Collaborate with Engineering and Quality teams to improve product reliability and customer satisfaction.
Participate in product development, validation testing, and product launch activities.
Provide technical feedback to Engineering, Product Management, Manufacturing, and Marketing.
Support development of technical documentation and product resources.
Serve as a liaison between customers, Technical Services, and internal business functions.
Develop and deliver technical training programs and presentations.
Support internal employee training and distributor and contractor education.
Participate in trade shows, customer events, and technical workshops.