Senior Manufacturing Solutions Engineer

Tulip Interfaces • Somerville, MA

7d • Hybrid

About The Position

Tulip is hiring a Senior Manufacturing Solutions Engineer to help customers improve manufacturing operations through its cloud-native, no-code platform. This hybrid role is based in Somerville, Massachusetts, with an expectation of working in the office three or more days per week and traveling within North America about 25% of the time.

The engineer partners with customers to understand operational challenges and success criteria, then works with customers and partners to develop, configure, and implement solutions for their processes. The role supports enterprise projects from kickoff through delivery, provides ongoing technical support, and helps customers make complex implementation decisions involving operations technology and IT systems. It also brings customer insights to Product and Engineering and contributes to internal delivery processes and frameworks.

Requirements

• 6–8+ years of experience in manufacturing, operations technology, or a related field, including demonstrated customer-facing project leadership.
• Experience with operations technology, including MES, ERP, or similar systems.
• Experience in system and device integration in the manufacturing industry.
• A proven track record leading Lean Manufacturing or continuous improvement initiatives, and the ability to identify opportunities on a shop floor.
• Strong project management, organizational, and written and verbal communication skills, including experience managing enterprise-level engagements.
• Ability to travel within North America approximately 25% of the time.
• BS in Engineering or a similar field.

Nice To Haves

• Operations technology system architecture and implementation experience is a strong plus.

Responsibilities

• Partner with customers to understand operational challenges, goals, and success criteria, and support solution architecture for their processes.
• Work with customers and partners to develop, configure, and implement Tulip solutions.
• Support enterprise-level customer projects from kickoff through delivery, ensuring timely, high-quality outcomes.
• Build and maintain trusted relationships throughout customer organizations, from the shop floor to the C-suite.
• Provide ongoing technical support, diagnose issues, and drive resolutions.
• Use knowledge of OT/IT systems, including MES, ERP, and device integration, to guide customer implementation decisions.
• Represent the voice of the customer internally by sharing insights, patterns, and feedback with Product and Engineering.
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks.

Benefits

• Company equity
• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• AD&D insurance
• Flexible spending account (FSA)
• Commuter benefits
• Parental leave
• 401(k)
• Flexible work schedule
• Unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office
• Direct impact on product and culture
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior