Manufacturing Solutions Engineer

Tulip Interfaces • Somerville, MA

6d • Hybrid

About The Position

Tulip is hiring a Manufacturing Solutions Engineer to help customers improve manufacturing operations using its cloud-native, no-code platform. The role partners with customers to understand operational challenges, goals, and success criteria; supports solution architecture; and works alongside customers and partners to develop, configure, and implement solutions. It also supports enterprise customer projects from kickoff through delivery, provides technical support, guides complex implementation decisions, and shares customer feedback with internal teams. The position is based in Somerville, Massachusetts, with a hybrid schedule requiring at least three days per week in the office and approximately 25% travel within North America.

Requirements

• 3–5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership.
• Experience with Operations Technology, including MES, ERP, or similar systems.
• Experience in system and device integration in the manufacturing industry.
• A proven track record leading Lean Manufacturing or continuous improvement initiatives, including the ability to identify opportunities on a shop floor.
• Strong project management, organization, and written and verbal communication skills, including experience managing enterprise-level engagements.
• Ability to travel approximately 25% within North America.
• Bachelor of Science in Engineering or a similar field.

Nice To Haves

• Architecting and implementation experience with Operations Technology systems is a strong plus.

Responsibilities

• Partner with customers to understand their operational challenges, goals, and success criteria, and support solution architecture for their processes.
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions.
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring timely, high-quality outcomes.
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite.
• Provide ongoing technical support, diagnose issues, and drive resolutions with urgency and care.
• Use knowledge of OT/IT systems, including MES, ERP, and device integration, to guide customers through implementation decisions.
• Represent the customer internally by surfacing insights, patterns, and feedback to Product and Engineering teams.
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks.

Benefits

• Company equity.
• Competitive benefits package including health, dental, vision, short-term disability, long-term disability, life insurance, AD&D, FSA, commuter benefits, parental leave, and 401(k).
• Flexible work schedule and unlimited vacation policy.
• Virtual company events and happy hours.
• Fitness subsidies.
• Dog-friendly office.
• Direct impact on product and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level