Manufacturing Solutions Engineer

Tulip Interfaces • Somerville, MA

7d • $90,000 - $125,000 • Hybrid

About The Position

Tulip is hiring a Manufacturing Solutions Engineer to help customers improve manufacturing operations using its cloud-native, no-code platform. The role partners with customers to understand operational challenges and success criteria, architect solutions for their processes, and configure and implement Tulip applications. It supports enterprise customer projects from kickoff through delivery, provides technical support, and shares customer insights with Product and Engineering. The role is based in Somerville, Massachusetts, in a hybrid environment, with at least three days per week in the office and an expected 25% travel within North America.

Requirements

• 3–5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership.
• Experience with Operations Technology, including MES, ERP, or similar systems.
• Experience with system and device integration in the manufacturing industry.
• A proven track record leading Lean Manufacturing or continuous improvement initiatives, and the ability to identify opportunities on a shop floor.
• Strong project management, organizational, and written and verbal communication skills, including experience managing enterprise-level engagements.
• Ability to travel 25% within North America.
• Bachelor of Science degree in Engineering or a similar field.

Nice To Haves

• Architecting and implementation experience with Operations Technology systems.

Responsibilities

• Partner with customers to understand operational challenges, goals, and success criteria, and support solution architecture for their processes.
• Work alongside customers and partners to develop, configure, and implement Tulip solutions.
• Support enterprise-level customer projects from kickoff through delivery, ensuring timely, high-quality outcomes.
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite.
• Provide ongoing technical support, diagnose customer issues, and drive their resolution.
• Use knowledge of OT/IT systems, including MES, ERP, and device integration, to guide customers through implementation decisions.
• Represent the voice of the customer internally by sharing insights, patterns, and feedback with Product and Engineering.
• Contribute to improving internal processes, playbooks, and delivery frameworks.

Benefits

• Company equity
• Health, dental, and vision insurance
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Flexible spending account (FSA)
• Commuter benefits
• Parental leave
• 401(k)
• Flexible work schedule
• Unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office
• Direct impact on product and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level