Senior Manufacturing Solutions Engineer

Tulip Interfaces • Somerville, MA

4h • $125,000 - $155,000 • Hybrid

About The Position

Tulip is hiring a Senior Manufacturing Solutions Engineer to help customers improve frontline manufacturing operations using Tulip's cloud-native, no-code platform. The role partners with customers to understand operational challenges and success criteria, architect solutions for their processes, and develop, configure, and implement Tulip solutions. It supports enterprise-level projects from kickoff through delivery and provides ongoing technical support. The position is based in Somerville, Massachusetts, in a hybrid work environment requiring at least three days per week in the office, with approximately 25% travel within North America.

The successful candidate brings firsthand manufacturing or operations technology experience, strong customer-facing project leadership, and the ability to build relationships from the production floor to the C-suite. The role also serves as a customer advocate within Tulip and contributes to improving internal delivery processes and frameworks.

Requirements

• 6–8+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership.
• Experience in Operations Technology, including MES, ERP, or similar systems.
• Experience in system and device integration in the manufacturing industry.
• A track record leading Lean Manufacturing or continuous improvement initiatives, and the ability to identify opportunities on a shop floor.
• Strong project management, organization, and written and verbal communication skills, including experience managing enterprise-level engagements.
• Ability to travel approximately 25% within North America.
• BS in Engineering or a similar field.

Nice To Haves

• OT systems architecting and implementation experience is a strong plus.

Responsibilities

• Partner with customers to understand operational challenges, goals, and success criteria, and support solution architecture for their processes.
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions.
• Support enterprise-level customer projects from kickoff through delivery, ensuring timely, high-quality outcomes.
• Build and maintain trusted relationships throughout customer organizations, from the shop floor to the C-suite.
• Provide ongoing technical support, diagnose issues, and drive resolution with urgency and care.
• Use knowledge of OT/IT systems, including MES, ERP, and device integration, to guide customers through implementation decisions.
• Represent the voice of the customer internally by sharing insights, patterns, and feedback with Product and Engineering teams.
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks.

Benefits

• Company equity.
• Competitive benefits package including health, dental, vision, short-term disability, long-term disability, life insurance, AD&D, FSA, commuter benefits, parental leave, and 401(k).
• Flexible work schedule and unlimited vacation policy.
• Virtual company events and happy hours.
• Fitness subsidies.
• Dog-friendly office.
• Direct impact on product and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior