Manufacturing Solutions Engineer

L2L Connected Workforce Platform

8d • Remote

About The Position

L2L is seeking a Manufacturing Solutions Engineer to help manufacturers implement its Connected Workforce platform, build adoption, and improve operational performance. The role works with frontline teams and business leaders, combining manufacturing knowledge with practical coaching to help customers achieve lasting value from the platform. It requires 35% travel, including travel to global customer sites.

The engineer guides customers from kickoff through go-live, helps them apply L2L to operational challenges, and measures progress against business goals. They also partner with Customer Success to strengthen relationships, address risks, and identify opportunities to expand the platform’s impact. L2L practices a remote-first approach and offers office space in Burlington, Massachusetts. Because of collaboration with European customers, the preferred candidate lives in the Mountain, Central, or Eastern U.S. time zone.

Requirements

• Manufacturing experience, including the ability to understand manufacturing KPIs, pain points, and digital transformation initiatives.
• Ability to explain how L2L drives measurable improvements in plant-floor performance.
• Experience leading implementations, improvement projects, or technology adoption.
• Ability to translate customer goals into practical plans and measurable results.
• Strong facilitation, training, and project management skills.
• Comfort working with both frontline employees and senior leaders.
• Ability to manage multiple customer priorities and follow through on commitments.
• Willingness to travel to global customer sites.

Nice To Haves

• Experience with manufacturing software.
• Experience with B2B SaaS.
• Experience with Lean.
• Experience with kaizen facilitation.

Responsibilities

• Lead customer implementations, including discovery, planning, training, and go-live.
• Work with customers to define goals, milestones, and measures of success.
• Coach customers on incorporating L2L into daily workflows and continuous improvement practices.
• Facilitate customer working sessions, kaizens, and onsite engagements.
• Use adoption and operational data to identify gaps and recommend improvements.
• Build relationships across frontline teams, plant leadership, and technical stakeholders.
• Partner with Customer Success on account planning, customer reviews, and expansion opportunities.
• Collaborate with internal teams to resolve issues and bring customer feedback into product and service improvements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed