Senior Product Marketing Manager, Customer Storytelling

Microsoft•Redmond, WA

1d•$106,400 - $222,600

About The Position

Microsoft is seeking a Senior Product Marketing Manager to lead customer storytelling for Business Applications and Agents. The role engages Fortune 500 executives and turns customer experiences into differentiated stories across channels and events, while supporting Earnings with approved customer momentum statements. The manager partners with product marketing, sales, communications, event teams, and social to move customer evidence from opportunity to publication. The role owns customer storytelling from outreach through publication, including executive interviews and the creation of written stories, quotes, blogs, and proof points. It also leads customer video production and prepares customer speakers for first- and third-party events. The position supports Earnings through fact-checked, approved customer statements, and distributes and measures storytelling assets across blog, web, and social channels. AI is used to support research, synthesis, drafting, repurposing, and workflow efficiency, with human verification and protection of confidential information required. The minimum qualifications are a master’s degree in Marketing, Computer Science, Business, or a related field plus at least 3 years of business experience; a bachelor’s degree in one of those fields plus at least 5 years of business experience; or equivalent experience. The role’s listed preferred qualifications include additional education and experience, executive engagement, strong writing and editorial judgment, video and event speaker experience, channel distribution, Earnings support, cross-functional leadership, and practical use of AI.

Requirements

Master’s degree in Marketing, Computer Science, Business, or a related field and at least 3 years of business experience; or bachelor’s degree in one of those fields and at least 5 years of business experience; or equivalent experience.
Experience engaging executives at Fortune 500 organizations and securing their participation in customer evidence, advocacy, or marketing programs.
Strong writing and editorial judgment, with demonstrated ability to translate complex enterprise technology and customer outcomes into clear, compelling content.
Experience leading customer video shoots and facilitating customer speakers for events, including executive preparation and stakeholder coordination.
Proficiency landing content in blog, web, and social channels, including editorial planning, copy development, approvals, and performance measurement.
Ability to develop accurate customer momentum statements for Earnings, with disciplined fact-checking, customer permissions, confidentiality, and review coordination.
Cross-functional leadership and influence without authority; persistent, action-oriented execution demonstrated through proactive outreach, reliable follow-through, early escalation, and ownership of deadlines.
Practical experience using AI to scale content and workflows while applying human judgment, verification, and confidential-information safeguards.

Nice To Haves

Master’s degree in Marketing, Computer Science, Business, or a related field and at least 6 years of business experience; or bachelor’s degree in one of those fields and at least 8 years of business experience; or equivalent experience.

Responsibilities

Build and sustain trusted relationships with Fortune 500 executives and partner with account teams to identify and secure customer advocates.
Lead customer interviews to uncover business impact, adoption insights, and measurable outcomes.
Write customer stories, executive quotes, blogs, and proof points that preserve the customer’s voice and connect Business Applications, Copilot, and agents to business value.
Own the customer evidence pipeline from proactive outreach through publication; follow through, unblock approvals, escalate risks, and manage deadlines while respecting customer commitments and decision processes.
Lead customer video shoots, from creative briefs and interview preparation through production coordination, on-site direction, editing, and approvals.
Facilitate customer speakers for first- and third-party events by securing participation, developing abstracts and speaker briefs, shaping talk tracks, coaching and rehearsing executives, and coordinating with event teams.
Repurpose approved footage and event moments into follow-on content.
Support Earnings with concise customer momentum statements and substantiated proof points.
Fact-check claims, quotes, and metrics; secure customer permissions; and coordinate review with product marketing, communications, legal, and investor relations.
Protect confidential information, honor disclosure timing, and maintain a clear approval record before statements are released.
Create and distribute customer storytelling assets across blog, web, and social; tailor copy and formats and align editorial plans, publication timing, and amplification with channel owners.
Measure engagement, asset reuse, and speaker impact to improve relevance and reach.
Use AI for research, interview synthesis, drafting, repurposing, and workflow efficiency, while human-verifying claims and protecting confidential and customer information.