Senior Product Marketing Manager, Customer Storytelling

Microsoft•Redmond, WA

9h•$106,400 - $203,600

About The Position

The Senior Product Marketing Manager, Customer Storytelling will lead customer storytelling for Microsoft Business Applications and Agents. The role engages Fortune 500 executives, develops customer experiences into differentiated written and video stories across channels and events, and supports Earnings with approved customer momentum statements. It works across product marketing, sales, communications, events, and social teams to move customer evidence from opportunity to publication while respecting customer commitments and approval processes. The role owns executive customer engagement and the evidence pipeline, including interviews, written stories, quotes, blogs, proof points, video production, and event speaker preparation. It also develops and distributes customer storytelling assets across blog, web, and social channels, measures their impact, and uses AI to improve research, synthesis, drafting, repurposing, and workflow efficiency, with human verification and safeguards for confidential information. For Earnings support, the role prepares concise, substantiated customer momentum statements; verifies claims, quotes, and metrics; obtains permissions; and coordinates reviews with product marketing, communications, legal, and investor relations. The position is Product Marketing IC4. The typical U.S. base pay range is $106,400–$203,600 per year, with a different range of $137,600–$222,600 per year for specified San Francisco Bay Area and New York City metropolitan area locations. Certain roles may be eligible for benefits and other compensation. The posting remains open for at least five days, with applications accepted until the position is filled.

Requirements

Master’s degree in Marketing, Computer Science, Business, or a related field and 3+ years of experience in business; or bachelor’s degree in one of those fields and 5+ years of experience in business; or equivalent experience.
Experience engaging executives at Fortune 500 organizations and securing their participation in customer evidence, advocacy, or marketing programs.
Strong writing and editorial judgment, including the ability to translate complex enterprise technology and customer outcomes into clear, compelling content.
Experience leading customer video shoots and facilitating customer speakers for events, including executive preparation and stakeholder coordination.
Proficiency landing content in blog, web, and social channels, including editorial planning, copy development, approvals, and performance measurement.
Ability to develop accurate customer momentum statements for Earnings, with disciplined fact-checking, customer permissions, confidentiality, and review coordination.
Cross-functional leadership and ability to influence without authority.
Persistent, action-oriented execution demonstrated through proactive outreach, reliable follow-through, early escalation, and ownership of deadlines.
Practical experience using AI to scale content and workflows while applying human judgment, verification, and confidential-information safeguards.

Nice To Haves

Master’s degree in Marketing, Computer Science, Business, or a related field and 6+ years of experience in business; or bachelor’s degree in one of those fields and 8+ years of experience in business; or equivalent experience.

Responsibilities

Build and sustain trusted relationships with executives at Fortune 500 organizations and partner with account teams to identify and secure customer advocates.
Lead customer interviews to uncover business impact, adoption insights, and measurable outcomes.
Write customer stories, executive quotes, blogs, and proof points that preserve the customer’s voice and connect Business Applications, Copilot, and agents to business value.
Own the customer evidence pipeline from proactive outreach through publication; follow through, unblock approvals, escalate risks early, manage deadlines, and respect customer commitments and decision processes.
Lead customer video shoots from creative briefs and interview preparation through production coordination, on-site direction, editing, and approvals.
Facilitate customer speakers for first-party and third-party events by securing participation, developing abstracts and speaker briefs, shaping talk tracks, coaching and rehearsing executives, and coordinating with event teams.
Repurpose approved footage and event moments into follow-on content.
Support Earnings with concise customer momentum statements and substantiated proof points.
Fact-check claims, quotes, and metrics; secure customer permissions; and coordinate cross-functional review with product marketing, communications, legal, and investor relations.
Protect confidential information, honor disclosure timing, and maintain a clear approval record before releasing statements.
Create and distribute customer storytelling assets such as GIFs, images, quotes, and videos across blog, web, and social channels in coordination with channel owners.
Tailor copy and formats, align editorial plans, publication timing, and amplification, and measure engagement, asset reuse, and speaker impact.
Use AI for research, interview synthesis, drafting, repurposing, and workflow efficiency, with human verification of claims and protection of confidential and customer information.