Senior Product Manager (Member Experience)

Biograph•New York, NY

7d•$155,000 - $185,000•Hybrid

About The Position

We are seeking an experienced Product Manager to lead product development for our high-touch care delivery platforms. In this role, you will sit at the intersection of medicine, operations, and software engineering - embedded directly with our clinicians and operations teams on-site to build an exceptional, seamless, and high-impact member experience. You will translate complex multi-modal diagnostic data into actionable, motivating health protocols while co-designing the physical and digital end-to-end member journey alongside our care teams. This is a hybrid role based in New York City. Team members typically work in our Manhattan office 3-5 days a week, with empathetic flexibility.

Requirements

5+ years in Product Management
Proven track record of owning complex products from 0-1, specifically managing portfolios that weave together digital interfaces and physical/in-person execution layers.
Prior experience building clinical products within digital health startups, executive physical programs, premium health clinics, or adjacent diagnostics spaces.
Exceptional communication and relationship management skills; comfortable speaking the language of a tech-heavy software engineer, an on-site operational coordinator, and an elite, hyper-credentialed research physician.
Strong comfort utilizing product analytics to analyze internal and external feedback to inform future development priorities.
Highly motivated, creative, and completely comfortable setting up structured product parameters within an ambiguous, hyper-growth startup setting.

Responsibilities

Embedded directly with clinical and operations teams to map, prototype, and refine high-touch care workflows that seamlessly combine real-world human service with digital touchpoints.
Own the end-to-end user flows for our high-end membership offerings, ensuring that complex, multi-disciplinary care feels effortless, personalized, and deeply impactful to the member.
Own product requirements and logistics for remote diagnostic workflows, including continuous monitoring protocols, home-based testing, and day-to-day engagement tracking.
Establish tight qualitative feedback mechanisms with clinic staff, operational leads, and members to move the user experience from a point-in-time checkup to an ongoing, committed health optimization journey.
Help shape the future of high-touch medicine by identifying friction points and pitching novel product capabilities that elevate both member outcomes and overall care quality.
Be a key contributor to the culture of innovation, constantly exploring ways to push the boundaries of healthcare.