VP Sr Product Manager

Cathay Bank•El Monte, CA

About The Position

The Senior Product Manager, API & Developer Platform is responsible for establishing and leading Cathay Bank’s client-facing API product strategy and developer experience. The role leads the development and implementation of the Bank’s external API Developer Portal from the ground up and retains ongoing product ownership after launch. It owns the vision, strategy, roadmap, requirements, implementation, launch, adoption, enhancement, and lifecycle management of the Developer Portal and assigned API products. Serving as the primary product owner connecting commercial client and business needs with the Bank’s technology and integration capabilities, the role works with Technology, Enterprise Architecture, Information Security, Treasury Management, Operations, Digital Banking, Risk, Compliance, Legal, Commercial Banking, and external technology partners. It establishes a secure, scalable, client-focused API ecosystem through which commercial clients, ERP providers, fintech partners, and other authorized third parties can discover, test, implement, and maintain integrations with the Bank’s APIs. Following implementation, the Senior Product Manager maintains ownership of the Developer Portal and API client experience, including roadmap management, enhancements, documentation, onboarding standards, governance, release coordination, adoption, service performance, issue resolution, and continuous improvement. The position has no direct reports. A bachelor’s degree in a relevant discipline is preferred, though equivalent relevant experience may be considered. The role requires 7–10 years of progressively responsible experience in product management, digital banking, Treasury Management, financial technology, API/integration products, or related disciplines.

Requirements

Minimum 7–10 years of progressively responsible experience in product management, digital banking, Treasury Management, financial technology, API/integration products, or related disciplines.
Demonstrated experience leading complex, technology-enabled products from strategy and requirements through development, implementation, launch, and ongoing lifecycle management.
Excellent product-management and product-ownership skills, including the ability to develop and execute product strategy and roadmaps.
Ability to translate complex business and client needs into clear technical and functional requirements.
Strong understanding of external developer and commercial client needs when integrating with banking systems.
Ability to develop new products, platforms, operating models, and processes where established procedures may not exist.
Strong analytical, research, problem-solving, and decision-making skills.
Excellent presentation, interpersonal, professional, verbal, and written communication skills, including executive communication.
Demonstrated cross-functional leadership and stakeholder-management skills, with the ability to communicate effectively with technical and non-technical audiences.
Strong organizational and prioritization skills, attention to detail, and time management; ability to independently manage multiple complex objectives and competing priorities with minimal guidance and supervision.
Strong software knowledge, including Excel, Word, and PowerPoint.
Working knowledge of API product management and lifecycle concepts, REST APIs, system integration, API management platforms and gateways, developer portals, and developer experience principles.
Working knowledge of API authentication and authorization concepts, including OAuth 2.0; API documentation and specifications, including OpenAPI/Swagger; sandbox, testing, certification, and production API environments; and client application onboarding and access management.
Working knowledge of ERP and commercial-client integrations, middleware and enterprise integration platforms such as MuleSoft or comparable technologies, software development lifecycle concepts, and Agile product-management methodologies.
Working knowledge of information-security, risk-management, and regulatory considerations applicable to banking technology.
Sufficient technical knowledge and experience to lead product discussions with architects, engineers, cybersecurity professionals, vendors, client developers, and other technical stakeholders; the position does not require functioning as a software developer.

Nice To Haves

Bachelor’s degree with a major in Business, Finance, Information Systems, Computer Science, Technology, or a related discipline; equivalent relevant experience may be considered.
Experience developing, implementing, or managing API products, API management platforms, developer portals, developer experiences, or client integration platforms.
Commercial Banking, Treasury Management, payments, cash management, or financial-services technology experience.
Experience supporting client-to-bank integrations, ERP integrations, fintech integrations, or other corporate financial-system integrations.

Responsibilities

Define and execute the Bank’s client-facing API and Developer Platform product strategy and roadmap.
Lead the strategy, requirements definition, design, implementation, testing, launch, and ongoing management of the external API Developer Portal.
Serve as business and product owner for the Developer Portal and assigned Treasury Management API products throughout their lifecycle.
Define the end-to-end developer and client experience, including API discovery, documentation, access requests, authentication, sandbox testing, certification, production implementation, and ongoing support.
Establish standards and requirements for publishing and maintaining APIs and supporting documentation in the Developer Portal.
Develop and maintain a multi-year API product roadmap aligned with Treasury Management, Commercial Banking, Digital Banking, and technology strategies.
Gather, evaluate, prioritize, and translate client, business, operational, and technical needs into product requirements and user stories.
Partner with Technology and Enterprise Architecture on requirements involving API gateways, middleware, core banking platforms, Treasury Management systems, and other enterprise applications.
Work with Information Security, Risk, Compliance, Legal, and Technology to establish API access, authentication, authorization, security, risk, and governance requirements.
Establish and improve standardized client API onboarding, testing, certification, implementation, and production-migration processes.
Serve as the product subject matter expert for API capabilities, Developer Portal functionality, ERP integrations, and client integration processes.
Support integration requirements involving ERP platforms, fintech providers, Treasury Management applications, and other client financial systems.
Establish API lifecycle standards for introduction, documentation, versioning, enhancements, migration, deprecation, and retirement.
Maintain and prioritize the API and Developer Portal enhancement backlog based on client demand, strategic value, risk, operational impact, technical dependencies, complexity, and financial considerations.
Develop business cases and evaluate the financial, operational, technical, risk, and client impact of new API products and platform capabilities.
Monitor market trends, technologies, client requirements, and competitive offerings relating to APIs, open banking, embedded banking, ERP integration, and commercial banking connectivity; identify opportunities to expand capabilities and improve connectivity.
Develop and maintain client-facing API documentation, implementation materials, onboarding guides, FAQs, and other Developer Portal content, ensuring it remains current and aligned with production services.
Establish product performance measures for API adoption, utilization, client onboarding, implementation effectiveness, service quality, and client experience.
Monitor client feedback, operational issues, implementation challenges, and support trends to identify improvements.
Own product-related deficiencies and act as the senior product escalation point for significant Developer Portal and API issues; track issues through ownership, remediation, and resolution.
Lead cross-functional resolution of complex product and client integration issues involving multiple systems, business units, technology teams, or third-party providers.
Coordinate Developer Portal and API releases and enhancements with Technology, Operations, implementation teams, vendors, and other stakeholders.
Coordinate client and internal communications about material API enhancements, changes, maintenance, migrations, and lifecycle events.
Develop and maintain product policies, procedures, operating standards, and governance documentation with relevant internal partners.
Ensure product and portal changes follow applicable Bank governance, risk-management, information-security, and change-management requirements.
Lead cross-functional initiatives involving Treasury Management, Commercial Banking, Technology, Enterprise Architecture, Information Security, Operations, Digital Banking, Risk, Compliance, Legal, and external providers.
Represent commercial clients and their developers throughout API product design and development.
Develop product positioning and internal communications supporting API and Developer Platform capabilities.
Provide product education and training to Treasury Management, Commercial Banking, implementation, support, and other frontline teams.
Present API strategy, roadmap, business cases, recommendations, progress, issues, risks, and performance to senior and executive management.