Senior Product Manager, Switchboard

GitLab

2d•$139,200 - $235,200•Remote

About The Position

As a Senior Product Manager for Switchboard, you will shape how customers manage GitLab Dedicated infrastructure and how engineering teams operate a growing fleet of customer instances. Switchboard is Dedicated’s control plane: it helps internal teams scale upgrades and maintenance and gives customers tools to configure their infrastructure, understand environment health, and receive critical updates. You will own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab’s fastest-growing deployment option, and this work will help the business support more customers efficiently. You will have autonomy to identify the most important problems and determine Switchboard’s direction, with support from your manager and engineering partners.

Requirements

Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
Technical understanding sufficient to discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
A strong focus on user experience and experience making complex technical workflows easier to understand and use.
Clear communication skills and the ability and interest to work directly with customers.
Ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.

Nice To Haves

Experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management.
Experience with internal tools, provided you are comfortable taking on customer-facing product work.

Responsibilities

Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities.
Work with engineering and site reliability engineering teams to improve tools for operating Dedicated instances, including upgrades and maintenance.
Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand instance health.
Speak directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
Bring a strong user experience perspective to product decisions and work hands-on with engineering to develop and refine workflows.
Explore improvements to tooling and customer experience for migrations from self-managed GitLab to Dedicated.
Explore how to improve incident management and extend Switchboard to support GitLab.com as its architecture evolves.