Sr Product Manager, Resale Platform Experience

AXS•Los Angeles, CA

2d•$130,000 - $150,000•Hybrid

About The Position

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of its Resale platform. The role leads the core marketplace engine powering secondary ticketing across the AXS ecosystem, including resale listing ingestion and distribution, inventory and pricing services, event and venue data models, partner and marketplace integrations, public-facing APIs, and platform services connecting fan demand with resale supply across thousands of events each year. The position balances platform scalability, data integrity, marketplace health, and delivery velocity while evolving the platform to support new partners, markets, and fan experiences. It calls for strong product instincts, technical depth, and systems-modeling skills, including the ability to lead engineering teams through domain and data modeling, API and data contract design, distributed systems, event-driven architectures, and platform integrations. The Senior Product Manager translates these capabilities into measurable business and marketplace outcomes, turning ambiguous problems into clear requirements, sequenced roadmaps, and shipped software. The role works closely with Engineering—including onshore and offshore teams—Architecture, Data, Payments, Partner Experience, and business stakeholders to deliver a scalable, reliable resale platform that grows marketplace liquidity and improves the fan experience across the live event lifecycle.

Requirements

5+ years of Product Management experience delivering complex software products in Agile environments.
Demonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.
Experience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures.
Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential.
Familiarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision making.
Ability to quickly understand and navigate complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes.
Strong analytical and problem-solving skills, including the ability to define ambiguous problems, synthesize data, and deliver measurable outcomes.
Ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution.
Excellent communication and stakeholder management skills, with the ability to influence and align technical and non-technical stakeholders across organizational boundaries.
Systems-thinking and a platform-oriented mindset, connecting business processes, technical systems, operational workflows, and customer experiences to build scalable solutions.
Curiosity, data-driven thinking, comfort operating in complex environments, and a strong bias toward continuous improvement, experimentation, and measurable outcomes.
Bachelor's degree or equivalent practical experience.

Nice To Haves

Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems.
Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution.
Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments.
Understanding of service reliability, operational readiness, performance objectives, and incident management practices.
Proven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product.
Exposure to complex global organizations and products serving multiple international markets.
Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries.

Responsibilities

Define the product vision, roadmap, and priorities for the core Resale platform engine across the AXS ecosystem.
Balance platform priorities across scalability, reliability, modernization, and marketplace growth.
Own platform capabilities delivered through APIs, data contracts, integrations, event-driven services, and backend systems powering resale listings, inventory, and pricing.
Lead systems and domain modeling for core resale entities, including events, venues, seating, listings, inventory, and transactions.
Serve as the day-to-day product leader for Engineering, driving sprint planning, backlog refinement, technical requirements, and acceptance criteria through delivery.
Partner with Engineering and Architecture to define API standards, service-level objectives, reliability goals, and operational readiness standards.
Drive product decisions using marketplace metrics, platform telemetry, observability, and performance data.
Own capacity planning and delivery sequencing with engineering leadership, managing dependencies across onshore and offshore teams.
Partner with Partner Experience to ensure platform capabilities, APIs, and integrations are ready for external partner and developer adoption.
Identify and prioritize improvements that reduce technical debt, data quality issues, and integration friction across the resale ecosystem.
Develop a deep understanding of secondary ticketing, marketplace supply and demand dynamics, and resale workflows.
Lead modernization efforts across legacy resale and listing systems while maintaining marketplace continuity.
Define and monitor KPIs related to platform reliability, data quality, listing coverage, performance, and delivery predictability.
Communicate roadmap, risks, priorities, and outcomes clearly across technical teams, business stakeholders, and executive leadership.
Build alignment across diverse stakeholder groups and influence decisions through data-driven insights and customer understanding.