Platform Experience Product Manager

Vertex Inc.•Remote - PA, PA

4d•$114,500 - $148,800

About The Position

Vertex is seeking a strategic and execution-oriented Platform Experience Product Manager to lead delivery of a connected tax platform experience. The role orchestrates Vertex products into a unified, intuitive customer experience, reducing friction from separate logins, repeated data entry, and inconsistent interfaces across the product portfolio. The Product Manager partners with Engineering, UX, Architecture, and Product teams to turn business and customer requirements into engineer-ready specifications and deliver a scalable, cohesive platform experience. The position calls for strong technical communication and product judgment, along with the ability to navigate competing priorities across multiple product teams. It operates with significant autonomy within a collaborative, execution-focused product management organization. The role leads platform features from ideation through launch, uses data and KPIs to assess impact, and engages customers and partners to understand pain points and validate outcomes. Vertex notes that duties may be added or changed at management's discretion. The role's US base salary range is $114,500 to $148,800; new-hire pay may vary based on relevant skills and experience, location, and business needs. The position may also be eligible for the Vertex Bonus Plan, role-specific sales commission or bonus, and/or equity grants.

Requirements

At least 5 years of product management experience, with a demonstrated track record in SaaS or cloud-based solutions.
Ability to translate business and customer requirements into technically specific, engineer-ready specifications.
Baseline fluency in APIs, Agile development, and software architecture sufficient to communicate credibly with engineering teams.
Demonstrated ability to navigate competing priorities across multiple product teams and negotiate trade-offs and sequencing in complex, multi-product environments.
Experience partnering with UX and Engineering to design and deliver intuitive, consistent platform experiences; ability to align stakeholders and drive execution.
Strong analytical skills and proficiency using data and KPIs to guide product decisions and measure feature and business impact.
Exceptional written and verbal communication skills, including the ability to explain priorities, trade-offs, and recommendations to technical and leadership audiences.
Highly organized and self-directed, with the ability to manage multiple initiatives, meet tight deadlines, and work with minimal supervision.

Nice To Haves

Experience defining and delivering SaaS platform capabilities, including shared services, platform APIs, or multi-product integration.
Experience working across multi-product ecosystems or within a platform product organization.
Bachelor's degree in Computer Science, Analytics, Engineering, or a related field; equivalent education, training, and relevant professional experience may be accepted instead of a formal degree.

Responsibilities

Orchestrate delivery of a unified, seamless platform experience across Vertex products, connecting commercial strategy, engineering execution, and UX design to reduce customer friction.
Translate business and customer requirements into engineer-ready specifications, including technical considerations such as volume, security, and deployment.
Lead platform feature development from ideation through launch, define detailed acceptance criteria, and partner with engineering to deliver against requirements.
Navigate competing priorities across product teams, negotiate trade-offs, and establish sequencing so the platform roadmap reflects high-value customer experience improvements.
Partner with UX and Engineering to deliver intuitive and consistent experiences across platform services, applications, and customer workflows in an Agile environment.
Use data and KPIs to guide product decisions and measure feature and release impact against business and customer experience objectives.
Serve as a subject matter expert for the connected platform experience and engage customers and partners to understand pain points and validate solutions.