Sr Product Manager, Resale Platform Experience

AXS•Scottsdale, AZ

About The Position

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of its Resale platform. The role oversees the core marketplace engine powering secondary ticketing across the AXS ecosystem, including resale listing ingestion and distribution, inventory and pricing services, event and venue data models, partner and marketplace integrations, public-facing APIs, and platform services connecting fan demand with resale supply. The position balances scalability, data integrity, marketplace health, and delivery velocity while evolving the platform to support new partners, markets, and fan experiences. The Senior Product Manager combines product judgment with technical depth and a systems-modeling mindset. They guide engineering teams on domain and data modeling, API and data contract design, distributed systems, event-driven architectures, and integrations, translating platform capabilities into measurable business and marketplace outcomes. The role works with Engineering, Architecture, Data, Payments, Partner Experience, and business stakeholders, including onshore and offshore teams, to deliver a scalable and reliable resale platform that grows marketplace liquidity and improves the fan experience throughout the live event lifecycle.

Requirements

5+ years of Product Management experience delivering complex software products in Agile environments.
Demonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.
Experience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures.
Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential.
Familiarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision-making.
Ability to understand complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes.
Strong analytical and problem-solving skills, including defining ambiguous problems, synthesizing data, and delivering measurable outcomes.
Ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution.
Excellent communication and stakeholder-management skills, including influencing and aligning technical and non-technical stakeholders across organizational boundaries.
Systems thinker with a platform-oriented mindset who can connect business processes, technical systems, operational workflows, and customer experiences to build scalable solutions.
Curious and data-driven, comfortable operating in complex environments, with a bias toward continuous improvement, experimentation, and measurable outcomes.
Bachelor’s degree or equivalent practical experience.

Nice To Haves

Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems.
Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution.
Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments.
Understanding of service reliability, operational readiness, performance objectives, and incident management practices.
Ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product.
Exposure to complex global organizations and products serving multiple international markets.
Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries.

Responsibilities

Define product vision, roadmap, and priorities for the core Resale platform engine across the AXS ecosystem.
Balance platform scalability, reliability, modernization, and marketplace growth when establishing priorities.
Own platform capabilities delivered through APIs, data contracts, integrations, event-driven services, and backend systems powering resale listings, inventory, and pricing.
Lead systems and domain modeling for events, venues, seating, listings, inventory, and transactions.
Lead day-to-day product work with Engineering, including sprint planning, backlog refinement, technical requirements, acceptance criteria, and delivery.
Partner with Engineering and Architecture to define API standards, service-level objectives, reliability goals, and operational readiness standards.
Use marketplace metrics, platform telemetry, observability, and performance data to guide product decisions.
Own capacity planning and delivery sequencing with engineering leadership, managing dependencies across onshore and offshore teams.
Partner with Partner Experience to ensure platform capabilities, APIs, and integrations are ready for external partners and developers.
Identify and prioritize improvements that reduce technical debt, data quality issues, and integration friction across the resale ecosystem.
Build understanding of secondary ticketing, marketplace supply and demand dynamics, and resale workflows.
Lead modernization of legacy resale and listing systems while maintaining marketplace continuity.
Define and monitor KPIs for platform reliability, data quality, listing coverage, performance, and delivery predictability.
Communicate roadmap, risks, priorities, and outcomes across technical teams, business stakeholders, and executive leadership.
Build alignment among stakeholders and influence decisions with data-driven insights and customer understanding.