Senior Product Manager, App o11y | US | Remote

Grafana Labs

1d•$167,143 - $200,572•Remote

About The Position

Grafana Labs is hiring a Senior Product Manager for Application Observability (App O11y). This fully remote role is for candidates in the US Eastern time zone. The Product Manager will define the vision and roadmap for App O11y, helping application developers and SREs understand application performance, user impact, and where to focus during incidents. The role will develop App O11y on top of Grafana’s Knowledge Graph and integrate traces and profiles as first-class parts of the product experience, bringing these capabilities together with Drilldown products in Grafana Cloud’s full-stack observability experience. The role will also build AI-first workflows to help customers investigate issues, identify root causes, and take action. The primary focus is to drive the next wave of product adoption and revenue growth through customer discovery, product usage analysis, and close partnership with engineering and design. The Product Manager will balance new opportunities against the depth, performance, and reliability required for tracing and profiling, and work across R&D to integrate App O11y into the wider Grafana Cloud suite. The role also partners with Product Marketing and go-to-market teams on product differentiation, pricing, packaging, licensing, and tiering. Grafana Labs Product Managers develop product vision and strategy, own roadmaps and product collateral, conduct market research, and advocate for their product areas with customers and internal stakeholders. They connect Engineering, Design, and UX with go-to-market teams, communicate proactively across globally distributed remote teams, and use product expertise to represent products to customers.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
At least 5 years of Product Management experience.
At least 5 years of experience with a B2B SaaS product.
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers.
Strong understanding of application architectures and distributed systems, including the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and related workflows.
Experience working with Engineering and Design teams to build user-friendly products and features in a fast-paced environment.
Excellent written and verbal communication skills and the ability to influence cross-functional stakeholders.

Nice To Haves

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope.
Experience with eBPF and/or automatic instrumentation.
Experience with open-source software and/or commercial open-source companies.
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings.
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Responsibilities

Define the vision and roadmap for Application Observability and drive its adoption and revenue growth.
Conduct customer discovery and use product data, feedback, and usage patterns to identify user needs, pain points, and where customers get stuck.
Translate ideas and customer feedback into product priorities, requirements, and roadmap decisions.
Represent user feedback to Engineering and provide evidence to support tradeoffs and priorities.
Partner with Engineering and Design to develop product features and workflows, balancing new opportunities with depth, performance, and reliability.
Integrate App O11y with the Knowledge Graph, traces, profiles, Drilldown products, and the broader Grafana Cloud suite.
Develop AI-first workflows that help customers investigate issues, understand root causes, and take action.
Work with Product Marketing and go-to-market teams on product differentiation and create or update presentations, documentation, website content, datasheets, and whitepapers.
Make and inform go-to-market strategy, pricing, packaging, licensing, and tiering decisions.
Review customer feedback and usage data and turn findings into stronger adoption and revenue growth.