Sr Product Manager - DTC

Pattern•Lehi, UT

About The Position

As a Senior Product Manager for DTC at Pattern, you will own the strategy and roadmap for software that powers the company’s direct-to-consumer fulfillment operation. You will lead a dedicated engineering team through two-week sprints to build and scale order management, guided pick, pack, and ship workflows, carrier and rate optimization, and DTC inventory replenishment tools. The role combines high-volume fulfillment operations with technology expansion, with the goal of improving order accuracy, shipping speed, and cost per order across a growing warehouse network. The position works closely with engineering, UX, Warehouse Operations, Client Services, Supply Chain, and Finance. You will lead product discovery, delivery, and adoption; analyze operational data; turn fulfillment problems into business cases; and communicate product tradeoffs and roadmap decisions to leadership. You will also mentor other product managers and help raise the team’s product practices. The role reports directly to the Director of Product Management and is mentored by the VP of Product / Director of Product Management. The company describes potential career progression toward Principal or Group Product Manager roles. Pattern is a technology and logistics company that supports brands selling across global ecommerce marketplaces and says it is expanding 30 to 40% annually.

Requirements

At least 5 years of product management experience, including at least 2 years owning a product area in DTC or ecommerce fulfillment, warehousing, WMS/OMS, or supply chain.
Track record of owning a multi-quarter roadmap end to end, from discovery through launch and adoption, with measurable business outcomes.
Experience leading engineering teams through the full Software Development Life Cycle (SDLC) and two-week sprint cycles, including distributed teams across time zones.
Working knowledge of DTC fulfillment, including order orchestration, pick/pack/ship, carrier rate shopping, cartonization, inventory slotting and replenishment, and ecommerce platform integrations such as Shopify.
Strong data skills, including comfort writing SQL in Snowflake, building analyses in Excel or Google Sheets, and using AI development assistants such as Claude or Cursor.
Ability to influence without authority and align engineering, design, operations, and executive stakeholders around a shared direction.

Nice To Haves

Experience building or implementing WMS/OMS, carrier rate-shopping, or cartonization software.
Background at high-volume DTC brands, ecommerce platforms such as Amazon, Shopify, or Walmart, or third-party logistics providers.
Experience preparing fulfillment systems and teams for peak-season volume.
Background in high-volume outbound fulfillment at Amazon, Shopify, Walmart, or a similar scale, particularly in robotics-enabled facilities or automated material-handling environments.
Hands-on experience using modern AI tools such as Claude or Cursor to accelerate product workflow and problem-solving.

Responsibilities

Own the strategy and multi-quarter roadmap for software supporting DTC fulfillment operations.
Lead a dedicated engineering team through two-week sprint cycles and the full product development lifecycle.
Connect daily with the offshore engineering team from 8:00 to 9:00 AM MT to facilitate standups, unblock technical decisions, and align execution with the roadmap.
Run sprint planning, write user stories and acceptance criteria, assign sprint points, and lead retrospectives every two weeks.
Partner with UX designers to design and refine guided warehouse-associate workflows for picking, packing, labeling, and replenishment.
Work with Warehouse Operations, Client Services, and Finance to identify DTC pain points, prioritize requirements, and conduct User Acceptance Testing.
Analyze order, carrier, and labor data to identify opportunities involving carrier selection, packaging, same-day shipping cutoffs, and cost per order.
Translate operational problems into business cases with clear success metrics and present tradeoffs and roadmap decisions to leadership.
Deliver releases that improve order accuracy, on-time ship rate, cost per order, and units per labor hour.
Replace manual processes, spreadsheets, and workarounds with automated in-house software that scales with order volume.
Anticipate operational constraints ahead of peak season and ensure solutions are in place before volume increases.
Document and prioritize work effectively, maintain delivery quality and team velocity, and mentor other product managers.
Build relationships with engineering, operations, and client teams; learn the end-to-end DTC order flow and existing systems; identify cost and accuracy drivers; and present an updated DTC product strategy and roadmap to leadership.

Benefits

Unlimited PTO
Paid holidays
Onsite fitness center
Company-paid life insurance
Casual dress code
Competitive pay
Health insurance
Vision insurance
Dental insurance
401(k) match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred