Sr Product Manager - DTC

Pattern•Lehi, UT

About The Position

Pattern is hiring a Senior Product Manager for DTC to own the strategy and roadmap for software powering its direct-to-consumer fulfillment operation. The role leads a dedicated engineering team through two-week sprints to build and scale order management, guided warehouse picking, packing and shipping workflows, carrier and rate optimization, and DTC inventory replenishment tools. It combines high-volume fulfillment operations with rapid technology expansion, with the goal of improving order accuracy, ship speed, and cost per order across Pattern’s growing warehouse network. The Senior Product Manager works closely with engineering, UX, Warehouse Operations, Client Services, Supply Chain, Finance, and leadership. The role owns product discovery and delivery, uses operational data to identify opportunities, translates problems into business cases and software requirements, and communicates roadmap decisions and tradeoffs. As a senior product team member, the person is also expected to mentor other product managers. The position reports directly to the Director of Product Management and is mentored by the VP of Product / Director of Product Management. Pattern describes itself as a technology and ecommerce acceleration company serving global brands across more than 60 marketplaces. It emphasizes a culture of innovation, data-driven decisions, partner focus, initiative, and teamwork.

Requirements

At least 5 years of product management experience, including at least 2 years owning a product area in DTC or ecommerce fulfillment, warehousing, WMS/OMS, or supply chain.
Demonstrated ownership of a multi-quarter roadmap from discovery through launch and adoption, with measurable business outcomes.
Experience leading engineering teams through the full Software Development Life Cycle and two-week sprint cycles, including distributed teams across time zones.
Working knowledge of DTC fulfillment, including order orchestration, pick/pack/ship, carrier rate shopping, cartonization, inventory slotting and replenishment, and ecommerce platform integrations such as Shopify.
Strong data skills, including writing SQL in Snowflake, building analyses in Excel or Google Sheets, and using AI development assistants such as Claude or Cursor.
Ability to influence without authority and align engineering, design, operations, and executive stakeholders around a shared direction.

Nice To Haves

Experience building or implementing WMS/OMS, carrier rate-shopping, or cartonization software.
Background at high-volume DTC brands, ecommerce platforms such as Amazon, Shopify, or Walmart, or 3PLs.
Experience preparing fulfillment systems and teams for peak-season volume.
Background in high-volume outbound fulfillment at Amazon, Shopify, Walmart, or a similar scale, particularly in robotics-enabled facilities or automated material-handling environments.
Hands-on experience using modern AI tools such as Claude or Cursor to accelerate product workflow and problem-solving.

Responsibilities

Own the strategy and multi-quarter roadmap for software supporting DTC fulfillment.
Lead a dedicated engineering team through two-week sprint cycles.
Facilitate daily standups with the offshore engineering team, unblock technical decisions, and keep execution aligned with the roadmap.
Run sprint planning, write user stories and acceptance criteria, assign sprint points, and lead retrospectives every two weeks.
Partner with UX designers to design and refine guided warehouse tools for picking, packing, labeling, and replenishment.
Work with Warehouse Operations, Client Services, and Finance to identify DTC pain points, prioritize requirements, and conduct User Acceptance Testing.
Analyze order, carrier, and labor data to identify opportunities in carrier selection, packaging, same-day shipping cutoffs, and cost per order.
Translate operational problems into business cases with clear success metrics and present tradeoffs and roadmap decisions to leadership.
Deliver releases that improve order accuracy, on-time ship rate, cost per order, and units per labor hour.
Replace manual processes, spreadsheets, and workarounds with scalable, automated in-house software.
Anticipate operational constraints before peak season and prepare solutions ahead of volume increases.
Document product decisions, prioritize work, and mentor other product managers.

Benefits

Unlimited PTO
Paid holidays
Onsite fitness center
Company-paid life insurance
Casual dress code
Competitive pay
Health insurance
Vision insurance
Dental insurance
401(k) match: 100% of the first 3% of eligible compensation deferred and 50% of the next 2%.