Sr. Product Manager

Cinemark•Plano, TX

11d

About The Position

Cinemark is seeking a customer-obsessed, data-driven Senior Product Manager to shape digital experiences across Cinemark.com and its mobile applications. The role owns key customer journeys related to digital content, ticket purchasing, and the broader purchase experience, helping moviegoers discover movies, make informed decisions, and purchase tickets and concessions. The Senior Product Manager partners with engineering, UX, analytics, marketing, operations, and other business stakeholders to identify opportunities, define product strategy, and deliver customer and business outcomes. The role balances discovery and execution, using customer insights, experimentation, and data to improve the guest experience and contribute to Cinemark’s digital growth. The position owns product outcomes, strategic direction, continuous discovery, cross-functional alignment, and end-to-end execution from requirements gathering through development, testing, and launch readiness. It also maintains the product vision, strategy, roadmap, and backlog; validates opportunities and risks; and measures product performance to guide iteration and investment decisions.

Requirements

Bachelor’s degree or equivalent work experience.
At least 6 years of experience in product management, product ownership, digital product leadership, or an equivalent role in a software or technology-enabled environment.
At least 4 years managing digital products, including websites, mobile applications, or other eCommerce experiences.
Demonstrated experience creating product strategy, defining measurable outcomes, and translating strategy into prioritized roadmaps.
Demonstrated experience conducting customer or stakeholder discovery and using evidence to validate problems, assumptions, and opportunities.
Strong business judgment and ability to make prioritization and investment tradeoffs with incomplete information.
Ability to use qualitative and quantitative data to assess customer behavior, product performance, adoption, and business impact.
Strong facilitation, communication, and executive-level storytelling skills.
Experience leading cross-functional partnerships across Product, Engineering, Design, Analytics, Operations, and business stakeholders.
Strong experience working in Agile product development and using modern software delivery practices.
General understanding of modern application architecture and technology infrastructure concepts.
Strong organizational skills and ability to manage multiple initiatives simultaneously.

Nice To Haves

Experience with consumer-focused digital products in retail, entertainment, hospitality, travel, and/or ticketing industries.
Experience with customer loyalty programs and personalization platforms.
Experience leveraging AI-enabled tools and technologies to improve product effectiveness and team productivity.
Familiarity with A/B testing, experimentation platforms, customer journey mapping, and product analytics tools.

Responsibilities

Build and maintain the product vision and strategy for the assigned business or customer area.
Identify customer, business, operational, and technology-enabled opportunities.
Translate company goals into measurable product outcomes and actionable roadmaps.
Lead continuous discovery through business-partner collaboration, customer observation, research, data, and feedback analysis.
Define customer and business problems using firsthand evidence, and validate value, usability, feasibility, and viability risks before significant development investment.
Partner with Product, Engineering, Design, Analytics, Operations, and business stakeholders to test assumptions and shape viable product options.
Use experiments, prototypes, pilots, and other learning methods to reduce uncertainty and avoid unnecessary development.
Develop and maintain an understanding of Cinemark’s business, customers, industry trends, and competitive landscape to identify opportunities and inform product strategy.
Own and prioritize the product backlog and roadmap, aligning them with company goals and measurable customer and business outcomes.
Make tradeoffs among customer needs, business needs, technical constraints, strategic priorities, risk, and expected value.
Maintain transparency about priorities, decisions, assumptions, dependencies, and changes in direction.
Create product requirements, user stories, acceptance criteria, workflows, and supporting documentation.
Lead the product-engineering-design partnership by providing alignment, context, clarity, and decision velocity.
Guide design direction with an end-user and customer mindset.
Partner with Product peers to connect roadmap outcomes to executable team backlogs while maintaining accountability for strategy and delivery.
Support timely delivery decisions when evidence, scope, risk, or constraints require tradeoffs.
Define measurable outcomes and success indicators before finalizing prioritization and delivery decisions.
Monitor behavioral analytics, adoption metrics, funnel performance, retention, operational measures, customer feedback, and experiment results.
Evaluate whether launched capabilities achieve intended customer and business results; drive iteration, optimization, or changes in direction when results fall short.
Communicate product performance, insights, decisions, and recommended next steps to leadership and stakeholders.
Collaborate with business leaders and cross-functional partners to align priorities, communicate progress, and drive shared ownership of outcomes.
Influence decisions and gain alignment across stakeholder groups without direct authority.
Serve as a trusted advisor on digital commerce experiences, customer behavior, and product best practices.
Champion agile product management principles, customer-centric thinking, and continuous improvement.