Senior Product Manager - Resident Journey

Morgan Properties•King of Prussia, PA

1d•$135,000 - $185,000•Hybrid

About The Position

The Senior Product Manager owns the product strategy and roadmap for technology supporting the resident journey at Morgan Properties. Reporting to the Head of Technology, the role maintains an end-to-end view of the resident experience—from prospect discovery, leasing, and application through move-in, residency, renewal, and move-out—and coordinates the supporting systems, platforms, and digital capabilities across more than 400 communities and 110,000 apartment homes. Working with Property Management, on-site teams, and IT, the role translates resident needs and operational priorities into product requirements and measurable technology improvements. It maps digital touchpoints, identifies integration gaps and sources of friction, and maintains a prioritized roadmap to make the resident journey more intuitive and connected. Resident research, operational insights, and performance data inform investment decisions and help evaluate outcomes. The role drives resident satisfaction, retention, and operating performance by ensuring the digital resident journey is connected, adopted, and continuously improved. It requires a resident-centered, data-driven, collaborative product leader who builds credibility with operators and technical partners and makes tradeoffs transparently.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
6–8 years of experience in product management, product ownership, or technology delivery.
Proven experience owning enterprise or SaaS products, including vendors, integrations, and releases.
Ability to translate business needs into clear requirements, user stories, and prioritized backlogs.
Ability to define and track product success measures.
Experience with build-versus-buy evaluation and vendor management.
Technical fluency to partner credibly with Engineering, Data & Analytics, and Security.
Exceptional communication skills across business and technical audiences.
Working knowledge of agile delivery practices.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Experience with project and backlog management tools such as Monday.com, Jira, or similar.
None of the listed certificates, licenses, or registrations are required.

Nice To Haves

Experience in multifamily, property management, or proptech.
Experience with AI-enabled products.
Product ownership certification, such as CSPO or PSPO.

Responsibilities

Own the product strategy and roadmap for resident journey technology, aligned with business, operational, and IT goals.
Map resident touchpoints to supporting systems and data to identify friction, integration gaps, and overlapping tools.
Lead discovery through resident interviews, journey mapping, surveys, and usability testing.
Translate resident and operational needs into product initiatives with defined value, requirements, and tradeoffs.
Evaluate emerging technologies, including proptech and AI, and drive build-versus-buy decisions with business and IT partners.
Serve as product owner for resident journey digital capabilities and align priorities with designated system owners.
Lead initiatives from discovery and requirements through testing, launch, and ongoing improvement, partnering with IT on technical design.
Maintain a prioritized backlog aligned with business priorities, technical dependencies, and available resources.
Partner with Engineering, Data & Analytics, Security, and vendors to improve integration across property management, CRM, screening, payments, and resident engagement platforms.
Manage product vendor relationships and identify opportunities to consolidate or retire tools.
Pilot solutions at select communities and validate results before scaling across the portfolio.
Partner with Property Management and on-site teams to build technology that works in the field.
Distinguish technology issues from process or service issues and engage the appropriate owners to resolve them.
Lead rollout planning and partner with Operations on training, communications, and adoption.
Incorporate resident and on-site team feedback into product design and improvements.
Partner with Data & Analytics to establish baselines and track usage, adoption, and resident effort.
Set success criteria for each initiative and measure impact on satisfaction, conversion, retention, and operating performance.
Use post-launch feedback and performance data to refine the roadmap.
Communicate results, risks, and investment recommendations to leadership.
Align Property Management, on-site teams, IT, and vendors on shared priorities and clear responsibilities.
Act as a trusted partner to senior leaders, making transparent prioritization and tradeoff decisions.
Represent resident and on-site team needs in executive technology and investment discussions.
Escalate funding, capacity, or cross-functional conflicts as needed within established governance.
Perform additional tasks or duties as required to contribute to the organization's success and efficiency.