Manager, Product Management; Identity Journey Intelligence Lead

Capital One • McLean, VA

1d • $164,800 - $188,100 • Hybrid

About The Position

Capital One’s Product Management organization reimagines the status quo, identifies value-creation opportunities, and drives innovative and sustainable customer experiences through technology. The Identity Journey Intelligence team builds data assets, data features, and data products that help Capital One understand customers across their full journey, with the goal of reducing fraud and customer friction at the same time.

This individual-contributor role sits within Customer Identity and partners with engineering, business analysts, data analysts, and lines of business to define strategy and execute identity features and data products. The role helps establish and scale the vision for enriching and distributing identity and device data enterprise-wide, while building a culture of journey-level, data-driven decision-making across the company.

The role is designated hybrid, and the employee is expected to follow Capital One’s hybrid policy for required on-site presence at their designated office. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers health, financial, and other benefits; eligibility varies by employment status and management level.

Requirements

• Currently hold or be in the process of obtaining a bachelor’s or master’s degree in a quantitative field, Business, or Marketing, with the required degree expected to be obtained on or before the scheduled start date; alternatively, hold a bachelor’s degree in any field and have at least 3 years of Product Management experience.
• Demonstrate proficiency in human-centered product management, business-focused execution, technology-driven solution development, integrated problem solving, and transformational leadership.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead the strategy and execution for Journey Intelligence data features and the Customer Authentication Data Product.
• Partner with business analysts, data analysts, and engineering to prioritize and scale the feature catalog that powers risk and authentication decision-making.
• Drive adoption of identity data features and data products, including device and authentication data products, across lines of business.
• Identify and assess use cases where journey-level data and features can reduce fraud and customer friction simultaneously.
• Provide thought leadership on emerging approaches to identity data and journey-level decision-making.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager